Sr. Consultant - ESM

Job Title: Sr. Consultant - ESM Company: YASH Technologies Job Category: SAP SUCCESSFACTORS Roles & Responsibilities: We are seeking an experienced ESM Consultant to design, implement, and support Enterprise Service Management solutions that streamline business processes across HR, IT, Finance, Facilities, and other shared service functions. The consultant will work closely with business stakeholders to analyze requirements, configure solutions, optimize workflows, and drive digital transformation initiatives. ### Key Responsibilities * Gather, analyze, and document business requirements from stakeholders. * Design and implement Enterprise Service Management (ESM) solutions and processes. * Configure workflows, service catalogs, knowledge management, and case management solutions. * Lead workshops, fit-gap analysis, and solution design sessions. * Collaborate with cross-functional teams including HR, IT, Finance, and Operations. * Develop functional specifications and support technical teams during development. * Perform system testing, UAT coordination, and production deployment activities. * Provide production support and continuous service improvement recommendations. * Create project documentation, training materials, and user guides. * Ensure compliance with organizational policies, security standards, and best practices. * Support integrations with third-party applications and enterprise platforms. * Drive adoption of automation and self-service capabilities to improve user experience. * Service Catalog Management * Workflow Design & Automation * Knowledge Management * Case Management * Incident, Request, and Change Management * Reporting & Dashboards * System Integrations (APIs, Middleware) * Process Improvement & Governance * Strong customer-focused mindset * Excellent presentation and communication skills * Leadership and mentoring capabilities * Stakeholder and vendor management * Problem-solving and decision-making skills ### Key Deliverables * Led end-to-end ESM implementations across HR, IT, and Finance functions, improving service delivery efficiency by 30%. * Designed and deployed automated workflows, reducing manual effort and processing time. * Managed stakeholder engagement and requirement workshops with global business teams. * Configured service catalogs, case management, and approval workflows to enhance employee experience. * Delivered reporting dashboards and KPI monitoring solutions for operational excellence. * Flexible work arrangements, Free spirit, and emotional positivity * Agile self-determination, trust, transparency, and open collaboration * All Support needed for the realization of business goals, * Stable employment with a great atmosphere and ethical corporate culture Work Location: KA, India Availability: Full time

### Required Qualifications * Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. * 3 years of experience in Enterprise Service Management implementations. * Strong understanding of service management frameworks such as ITIL. * Experience with ServiceNow, SAP SuccessFactors ESM, Jira Service Management, BMC Helix, or similar platforms. * Experience in business process mapping and workflow automation. * Strong stakeholder management and communication skills. * Excellent analytical and problem-solving abilities. * Experience working in Agile and Waterfall project methodologies. ### Preferred Qualifications ### Technical Skills ### Soft Skills Key Skills: SAP SuccessFactors, Employee Central Salary: Not disclosed