Software Consulting Engineering Technical Leader

Job Title: Software Consulting Engineering Technical Leader Company: Cisco Job Category: Salesforce Roles & Responsibilities: * You will act as the primary advocate and trusted advisor for customer, driving business development and ensuring operational and service delivery excellence. * You will lead strategic engagements and periodical business reviews to communicate KPIs and deliver actionable insights to customer leadership. * You will leverage analytics and AI tools to anticipate customer needs, deliver innovative solutions, and streamline workflows for measurable business results. * You will provide technical leadership within the team and across the technology domain, serving as a thought leader in software engineering and integration. * You will coordinate across internal Cisco business units, including DevOps, service delivery, and product management, to ensure seamless operational alignment. * You will visit and work onsite at customer site in Dubai as needed to build relationships and provide immediate, hands\-on support for strategic objectives. * Experience acting as a trusted advisor to C\-suite or high\-level IT leadership. * Proven track record of co\-developing innovative solutions that directly impact business KPIs. * Demonstrated success in identifying new use cases and driving solution adoption within complex enterprise environments. * Experience facilitating cross\-team communication and mentoring peers to foster a collaborative culture. * Ability to translate complex technical concepts into strategic business recommendations. Work Location: Dubai, DU, United Arab Emirates Availability: Full time

Minimum Qualifications * Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience. * 6\+ years of experience in customer success, technical support, or engineering within a high\-tech, B2B environment. * Demonstrated proficiency using case management and collaboration tools such as Salesforce and Jira. * Proven technical expertise in LTE/5G networks, telecom protocols, and IoT solutions, supported by troubleshooting skills in Wireshark, Splunk, or SQL. * Native proficiency in Arabic and professional fluency in English to support local stakeholder engagements. * Experience with analytics, cloud/SaaS solutions, and a documented commitment to AI adoption and continuous learning. Preferred Qualifications Key Skills: Salesforce Salary: Not disclosed