Service Coordinator

Job Title: Service Coordinator Company: Ascent Networks Job Category: SAP MM Roles & Responsibilities: Key Responsibilities: * Service Coordination: Act as a liaison between customers and the technical team, ensuring timely and efficient execution of service requests. * Remote Support: Provide first\-line remote troubleshooting for CCTV, fire alarm, and telecom system issues, assisting clients in resolving common problems or escalating more complex issues to technicians. * Scheduling \& Dispatching: Coordinate and schedule on\-site service visits, ensuring technicians are available and dispatched as needed. * Documentation: Maintain accurate service records, logs, and reports in the company's database, ensuring all service actions are properly documented and tracked. * Customer Communication: Handle incoming customer inquiries via phone, email, or chat, providing clear, concise, and helpful responses to service\-related questions. * Collaboration: Work closely with the technical support and field service teams to ensure smooth execution of service orders and follow\-up on open service tickets. * Inventory Management: Track and report on parts and equipment used during service visits, ensuring stock levels are maintained for timely repairs and installations. * Quality Assurance: Ensure that all services meet company standards and customer satisfaction goals, following up on completed service orders to ensure customer satisfaction. * Knowledge of the latest CCTV, fire alarm, and telecom technologies. * Experience using CRM or service management software (e.g. Support plus, Spine, etc.). * Basic knowledge of networking and IP\-based systems. Work Location: Mumbai Suburban, Goregaon, India Availability: Full time

Requirements: Key Skills: Inventory Management Salary: INR 200000 - 500000 per yearly