SENIOR SOFTWARE ENGINEER - Salesforce Administration

Job Title: Salesforce Support Engineer. Location: Bangalore, India. Years of Experience: 5?8 Years. Job Summary:. We are seeking a skilled and proactive Salesforce Support Engineer with 5?8 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast-paced support environment, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units. You will be the go-to expert for troubleshooting, user support, and platform optimization. Responsibilities:. ? Provide day-to-day support for Salesforce users across sales, service, and operations teams. ? Demonstrate expertise in Salesforce Data Cloud. ? Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations. ? Collaborate with business analysts and developers to translate support tickets into long-term solutions. ? Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules. ? Support insurance-specific processes such as policy management, claims tracking, and customer onboarding. ? Monitor system performance and proactively identify areas for improvement. ? Assist in user training, documentation, and onboarding for new features or releases. ? Ensure compliance with data privacy, security, and regulatory standards relevant to financial services. Mandatory Skills:. ? 5?8 years of hands-on experience in Salesforce support or Salesforce Administration. ? Salesforce Certified Administrator (mandatory). ? Strong understanding of Salesforce Data Cloud, Sales Cloud, and Service Cloud. ? Proficiency in troubleshooting Apex errors, Flow issues, and integration failures. ? Excellent Communication Skills and TA-Stakeholder management skills. ? Experience with support tools like Jira, ServiceNow, or similar ticketing systems. Preferred Skills:. ? Experience working in the financial services industry, preferably insurance. ? Familiarity with insurance workflows such as underwriting, claims, and policy servicing. Qualifications:. ? Additional Salesforce certifications (e.g., Advanced Administrator) are a plus. This is a great opportunity to build a career in the Salesforce domain. Interested candidates looking to grow in Salesforce are encouraged to apply. This role offers hands-on exposure to real-world Salesforce projects.

Years of Experience: 5?8 Years We are seeking a skilled and proactive Salesforce Support Engineer with 5?8 years of experience to join our financial services technology team. ? 5?8 years of hands-on experience in Salesforce support or Salesforce Administration. ? Salesforce Certified Administrator (mandatory). ? Strong understanding of Salesforce Data Cloud, Sales Cloud, and Service Cloud. ? Excellent Communication Skills and TA-Stakeholder management skills. ? Experience with support tools like Jira, ServiceNow, or similar ticketing systems. ? Experience working in the financial services industry, preferably insurance. ? Familiarity with insurance workflows such as underwriting, claims, and policy servicing. Qualifications: ? Additional Salesforce certifications (e.g., Advanced Administrator) are a plus. Experience required: 0-3 Years. Education: Any Graduate. Location: Bengaluru. Employment type: Full Time, Permanent. Candidates with strong communication skills and a willingness to learn are encouraged to apply. Freshers and experienced professionals meeting the above criteria are welcome to apply. Only candidates matching the required skill set and experience level will be considered.