Senior Software Engineer

Job Title: Senior Software Engineer Company: Genesys Job Category: Python Developer Roles & Responsibilities: Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real\-world enterprise environments every day. This is a hands\-on, build\-focused role. You will work across the full stack — backend microservices, serverless components, and front\-end UIs — collaborate closely with senior engineers, and grow your skills in distributed systems and production operations. If you care about clean design, solid fundamentals, and shipping dependable software, this role is for you. Key Responsibilities The primary responsibilities for this role include (but are not limited to): * Design, develop, and deliver full\-stack features: backend microservices in Java and Spring Boot and React\-based front\-end UIs, with a focus on reliability, readability, and testability. * Build Python\-based serverless functions (AWS Lambda) and automation for event\-driven and operational workloads. * Build and operate services on AWS, following patterns for scalability, observability, and production readiness. * Design clean, well\-documented REST APIs and data models; apply sound design and analytical thinking to translate requirements into working software. * Apply solid networking fundamentals to build and troubleshoot service\-to\-service and client\-facing communication. * Participate in troubleshooting production issues across front\-end, service, and infrastructure layers, and contribute to root\-cause analysis. * Write and maintain unit, integration, and automated tests; contribute to CI/CD pipelines. * Collaborate with product, QA, DevOps, and senior engineers through design and code reviews. * Contribute to monitoring, logging, and tracing to keep services healthy and observable. * AI at enterprise scale – Build, support and operate AI\-powered technology used by more than 8,000 organizations worldwide. 150\+ new AI features were released in the last fiscal year. * A flexible\-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. * Growth in the AI era – Build future\-ready skills through mentorship, learning programs, leadership development and education support. * Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well\-being resources and regionally tailored programs for employees and their families. * Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre\-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow\-ups or resume submissions—may not receive a response. Work Location: Tamil Nadu, India Availability: Full time

Be the one building AI\-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI\-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. We are seeking a full\-stack Senior Software Engineer (individual contributor) to join our Voice Platform team to help build and operate scalable, network\-facing cloud services that power communications for Genesys Cloud contact centers worldwide. This is a great opportunity for an engineer who is strong in Java and Spring Boot on the backend, comfortable building React front\-ends, and experienced with Python and AWS, who enjoys building reliable microservices and well\-designed APIs end to end. Minimum Requirements Must Have (Core Technical Skills) Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Be the one building what's next \- where AI, experience and impact come together. ===================================================================================== Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built\-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. Key Skills: Python, REST API, PostgreSQL, GitHub, Docker, Linux Salary: Not disclosed