Senior SAP SuccessFactors Consultant

Job Title: Senior SAP SuccessFactors Consultant Company: ERPTREE Consulting Services Pvt Ltd SAP Module: SAP HCM Roles & Responsibilities: Role Summary The Senior SAP SuccessFactors Consultant is responsible for providing expert BAU support, L3 issue resolution, and continuous improvement for SAP SuccessFactors landscape across EMEA, with a primary focus on Employee Central modules. Currently uses SuccessFactors Employee Central Onboarding, Time Off, and Performance & Goals Management, with Compensation planned for implementation across EMEA. Key Responsibilities L3 Support, BAU Operations & support Platform Stability * Act as the functional L3 support consultant for SAP SuccessFactors, with primary ownership of complex Employee Central issues. * Investigate and resolve complex incidents, data issues, configuration defects, integration-related data errors, and process failures within agreed SLAs, working closely with the support partner, integration expert, and relevant solution architects where cross-platform analysis is required. * Perform root cause analysis for recurring tickets and recommend sustainable fixes, configuration improvements, or process changes. * Support payroll- and benefits-impacting changes with appropriate validation, controls, and stakeholder sign-off. * Maintain strong operational discipline through accurate ticket updates, evidence capture, knowledge articles, and handover documentation. * Provide deep functional support across Employee Central foundation objects, organisational structures, position management, employee data, workflows, business rules, MDF objects, event reasons, data models, and permissions. * Apply strong cross-module Employee Central knowledge to assess upstream and downstream impacts across Onboarding, Time Off, Performance & Goals Management, planned Compensation processes, payroll, benefits, and expense management integrations before changes are implemented. * Support and enhance Time Off configuration, including absence types, time account types, accrual rules, holiday calendars, workflows, and eligibility rules. * Support the planned implementation and future BAU operation of Compensation across EMEA, including compensation data dependencies, eligibility, planning cycles, EC alignment, testing, and post-go-live support readiness. * Provide practical guidance to HR stakeholders on standard functionality, configuration constraints, and recommended ways of working. Configuration, Change & Release Management * Deliver approved configuration changes, minor enhancements, data corrections, and change requests across Employee Central and related SuccessFactors modules. * Ensure changes follow a controlled development, test, validation, and production release lifecycle. * Lead BAU activities for quarterly SuccessFactors releases, including: * Release note review and impact assessment * Regression testing coordination and validation * Business communication and readiness support * Post-release stabilisation and defect resolution * Ensure Development, Test, and Production environments remain aligned and appropriately controlled. * Manage system administration activities, including role-based permissions, security controls, workflow maintenance, and certificate renewals where applicable. * Provide functional BAU support for SuccessFactors data and configuration issues that may impact integrations with downstream systems, including SAP Employee Central Payroll, regional payroll solutions, benefits platforms, and expense management systems. * SAP Employee Central Payroll and other regional or third-party payroll providers * Benefits platforms and external benefits providers * Finance, ERP, reporting, data warehouse, and expense management platforms * Identity and access management solutions * Investigate failed interface records from a functional and data perspective, identify whether incorrect or incomplete Employee Central data has caused the failure, and apply or coordinate the required data correction. * Where failures are caused by technical integration design, middleware, mapping, connectivity, or development issues, coordinate with the integration expert, support partner, or relevant technical team rather than owning the build or development activity. * Understand the impact of Employee Central data changes on Employee Central Payroll, regional payroll, benefits, expense management, reporting, security, and downstream processes. * Support functional regression testing and validation of BAU enhancements and change requests where Employee Central data, configuration, payroll, benefits, or expense management processes may be impacted. * This role is not responsible for technical integration build, middleware development, interface design, or code-level changes. Governance, Risk & Stakeholder Management Strong hands-on experience supporting SAP SuccessFactors in a BAU, support, or application management environment. Deep functional knowledge of Employee Central, including foundation objects, employee data, position management, workflows, business rules, MDF objects, event reasons, data models, and role-based permissions. Good awareness of SuccessFactors integrations with SAP Employee Central Payroll, regional payroll, benefits, and expense management systems, with the ability to investigate data-related failures and coordinate technical integration issues with the integration expert or support partner. Familiarity with ITIL-aligned service management, CAB governance, working with AMS or external vendors, and collaborating effectively with support partners and architecture teams. Exposure to Onboarding, Performance & Goals Management, Compensation implementation, reporting, or wider HR technology transformation would be beneficial. Work Location: Bengaluru, Karnataka, India Availability: Full time

Ideally, we are looking for a consultant with certification in Employee Central plus at least one additional module such as Time Management, Onboarding, Compensation, or Performance & Goals. We welcome candidates with alternative SuccessFactors certifications, provided they demonstrate a strong willingness to grow and expand their skills across other modules. Required Experience & Skills SAP SuccessFactors Employee Central certification is preferred, ideally supported by at least one additional SuccessFactors certification or strong hands-on experience in Time Management, Onboarding, Compensation, or Performance & Goals. Candidates with alternative SuccessFactors certifications will also be considered where they can demonstrate strong functional capability, adaptability, and a clear willingness to grow and expand their skills across additional SuccessFactors modules. Strong experience with Time Off configuration, including accruals, calendars, absence types, time accounts, eligibility, and workflows. Experience with Compensation configuration and support, including compensation data dependencies, eligibility, planning cycles, and Employee Central alignment. Experience delivering enhancements, configuration changes, data corrections, change requests, release testing, and regression testing. Strong understanding of payroll- and benefits-impacting risk, data quality, security, and governance controls. Excellent stakeholder communication skills, with the ability to explain technical issues clearly to HR, Payroll, Benefits, Finance, and IT stakeholders. Key Skills: SAP SuccessFactors, Configuration Salary: Not disclosed