Senior Process Improvement Specialist

Job Title: Senior Process Improvement Specialist Company: Snoonu SAP Module: SAP Successfactor Roles & Responsibilities: 🚀 Welcome to Your Next Adventure! The Senior Process Improvement Specialist plays a key role in driving operational excellence across Snoonu’s Super App ecosystem. This role focuses on hands-on process optimization, helping make the organization faster, smarter and more scalable by improving how work gets done across operations, customer experience, and support functions. This role partners closely with cross-functional teams to redesign processes, deliver measurable improvements, and embed a practical culture of continuous improvement grounded in data, customer insight, and frontline engagement. * Lead and deliver process improvement initiatives across operational domains, aligned to business priorities. * Assess, map, redesign, and optimize end-to-end processes to improve speed handle times of cases, quality, scalability, and cost efficiency. * Apply Lean, Six Sigma and Kaizen (or similar) methodologies to solve problems and drive sustainable improvements. * Define and track KPIs, contribute to performance dashboards, and support governance routines to ensure impact. * Act as a change agent within projects, supporting adoption of new ways of working across teams. * Use Voice of the Customer (VoC) insights and data analysis to identify root causes and improve customer experience outcomes. * Partner with Operations, Product, Tech, and CX teams to implement practical, data-driven improvements. * Coach team members and process owners on continuous improvement tools and ways of working. * Identify bottlenecks, inefficiencies, and operational risks and how to mitigate them - Using Ai to improve and speed handle times of cases * Design and implement scalable process improvements around supply- Drivers, Restaurants, Supply * Standardize operational procedures across People Ops and Ops * Strong experience in process improvement, operational excellence, or continuous improvement roles. * Hands-on expertise in Lean Six Sigma, DMAIC, VSM, PDCA, Kaizen, and related methodologies. * Proven ability to deliver end-to-end process improvement projects in fast-paced operational environments. * Solid stakeholder management and change support skills, with the ability to influence without authority. * Data-driven mindset, comfortable defining KPIs and translating insights into actionable improvements. * Customer-centric approach, using feedback and VoC data to guide priorities. * Exposure to digital transformation, automation, or process enablement tools. * Lean Six Sigma or Operational Excellence certifications. Lead by Example and Take Ownership: “Be the change you want to see and take ownership.” Work Location: Barwa City, Al Rayyan, Qatar Availability: Full time

Great Place to Work® Certified We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work. Key Skills: SAP Successfactor Salary: Not disclosed