Senior Director, People Operations

Job Title: Senior Director, People Operations Company: PTC Job Category: SAP SUCCESSFACTORS Roles & Responsibilities: Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. PTC \| Pune, India \| Global HR Shared Services \| Hybrid Lead PTC’s global People Operations shared services from Pune, delivering accurate, compliant and effortless HR services to 7,000\+ employees worldwide. As Sr Director, People Operations (Shared Services), you will own the engine room of the employee experience. You will lead the Pune\-based team that delivers HR services from hire to retire to employees and managers in every region, and you will shape how PTC scales People operations through standardisation, automation and data. You will work closely with the global People leadership team, HR Business Partners, Centers of Excellence, IT, Finance and Legal. Reports to Global People leadership (VP / Chief People Officer organisation) Team: Senior managers and managers across HR Service Delivery, HR Operations, HRIS and Data, and Mobility and Onboarding Operations What you will do Strategy and leadership * Define and execute the multi\-year vision and roadmap for global People Operations shared services, aligned to PTC’s business and People strategy. * Serve as the senior People leader at the Pune site, representing the function in global leadership forums and site governance. * Build, coach and develop a high\-performing, multi\-layered team, and plan succession and capability across the function. * Design the operating model (tiered service, follow\-the\-sun coverage, in\-house vs partner delivery) and the business case for changes to it. HR systems, data and automation * Co\-own the HR technology roadmap (Workday HCM, case management and knowledge tooling) with People Technology and IT. * Lead process standardisation, workflow automation and AI\-enabled self\-service to raise the share of issues resolved without an agent. * Safeguard data integrity and reporting quality, and deliver operational and workforce analytics to People leadership and the business. Governance, risk and compliance * Ensure HR processes comply with employment law, data privacy (including GDPR and India’s DPDP Act), SOX and internal\-audit requirements across regions. * Maintain policies, procedures, controls and documentation; lead internal and external audits and close findings. * Manage vendor and BPO relationships, contracts, performance reviews and budgets. Transformation and stakeholder partnership * Lead large global programs, including system implementations, M\&A integration, new\-country entry and organisational change, in partnership with HRBPs and Centers of Excellence. * Build trusted relationships with global People leaders, regional HR heads and business leaders, and communicate performance and insights clearly. * Own the function’s budget, headcount plan and cost\-to\-serve targets. Skills And Leadership Strengths * Metrics\-led management: sets measurable goals and tracks KPIs, SLAs and dashboards, because what gets measured gets improved. * Continuous improvement: applies Lean Six Sigma to simplify HR processes, cut manual effort and reduce cost. * HR process automation: automates high\-volume HR operations while protecting data accuracy and compliance. * Digital HR transformation and People Analytics: uses data and technology to improve decisions, service quality and the employee experience. * Employee\-centric service design: builds processes around end\-user experience and satisfaction. * Building world\-class delivery teams: hires, coaches and empowers teams to deliver seamless HR services. * Complex project leadership: steers multi\-stakeholder, cross\-functional programs from scoping to results. * Culture of innovation, collaboration and inclusion: empowers HR teams and the wider business to reach operational excellence. * Influence and change leadership: engages executives, HR partners and employees with clarity across cultures, and brings people along through automation and new ways of working. * Integrity and accountability: handles sensitive data and decisions with discretion and ownership. Employee and manager satisfaction with HR services (CSAT / eNPS for services) Improving year on year Targets will be agreed with the global People leadership team within your first 90 days. Life at PTC is about more than the job: a collaborative, inclusive culture, a chance to shape how a global technology leader serves its people, and the opportunity to work with passionate colleagues around the world. Life at PTC is about more than working with today’s most cutting\-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. Work Location: Pune Division, Maharashtra, India Availability: Full time

Required * 15\+ years of progressive experience in People Operations, including at least 8 years leading HR operations or shared services for a multinational, ideally in software, technology or another high\-growth industry. * 10\+ years of progressive people management experience, with a proven record of leading large, multi\-site and multi\-country teams (50\+ people, including managers of managers) delivering to global SLAs. * Hands\-on Workday experience (a must), with deep expertise in end\-to\-end HR processes and case management tools such as ServiceNow or Salesforce. SuccessFactors or Oracle exposure is a plus. * Demonstrated success in process re\-engineering, automation and digital transformation, with measurable gains in service quality, employee experience and cost. * Strong working knowledge of global employment regulations, data privacy and controls (GDPR, India DPDP Act, SOX), including audit readiness. * Experience managing vendors and outsourcing or BPO partners, including contracts, service credits and governance. * Strong financial and analytical skills: budgeting, cost\-to\-serve modelling, dashboards and KPI\-led management. * Bachelor’s degree in HR, Business or a related field, plus Lean Six Sigma Green Belt certification or higher. Preferred * Postgraduate degree (MBA, or an MA in HR, Digital HR Transformation or People Analytics) or relevant certification (SHRM\-SCP, SPHR, CIPD, Lean Six Sigma Black Belt, ITIL or PMP). * Experience standing up or scaling a global capability center or shared services centre in India. * Hands\-on exposure to AI, chatbots and employee self\-service platforms in HR delivery. * Experience supporting M\&A integrations and new\-entity set\-ups. * Comfort working across time zones with stakeholders in North America, Europe and Asia\-Pacific. If you share our passion for problem\-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? Key Skills: SAP SUCCESSFACTORS Salary: Not disclosed