Senior Business Analyst, Regional Operations (Return and Refund)

Job Title: Senior Business Analyst, Regional Operations (Return and Refund) Company: Shopee Job Category: Data Science Roles & Responsibilities: Job Description * Lead key projects related to returns and refunds process/product improvement and define key metrics to measure project success * Draw insights from data sets and apply data\-driven methods to identify user pain points related to returns and refund journey on Shopee * Identify and design initiatives to solve operational issues related to returns and refunds * Create project plan and align timelines and dependencies with different stakeholders * Size the impact of the identified initiatives to help with prioritisation of the features * Collaborate with local operations and product teams to refine proposed solutions and implement initiatives to improve user experience and optimise cost * Collaborate with product stakeholders to implement system driven initiatives * Monitor performance of initiatives post launch and identify improvement opportunities or gaps Work Location: Singapore, Singapore Availability: Full time

Requirements * A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree, with at least 3 years of relevant work experience * Strong analytical and problem\-solving skills with proficiency in Python and SQL for data analysis and reporting * Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them * Strong desire to work on and take ownership of product\-related projects to drive platform improvements and enhance end\-user experience * Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner * Ability to thrive in a dynamic and collaborative environment Key Skills: Python, SQL, Statistics Salary: Not disclosed