Senior Application Engineer - Salesforce

Job Title: Senior Application Engineer - Salesforce Company: Torrens University Australia Job Category: Salesforce Roles & Responsibilities: About the role: We’re looking for a Senior Application Engineer \- Salesforce to play a critical role in the development, implementation and maintenance of our Salesforce CRM and Marketing Cloud platforms within a complex, integrated environment. This role focuses on building and supporting integrations between Salesforce and our Student Management System, Banner, using Informatica, along with a range of other connected systems. You’ll bring strong Salesforce development experience, a solid understanding of CRM and marketing automation, and a hands\-on approach to coding, configuration and troubleshooting. * Salesforce development \& customisation: Design, build and enhance Salesforce CRM and Marketing Cloud solutions using Apex, Lightning (Aura and LWC) and configuration best practice. * System configuration \& maintenance: Configure, maintain and continuously improve Salesforce environments to support business operations, system performance, reliability and user experience. * Integrations \& connected systems: Deliver and support robust integrations between Salesforce, Banner and other enterprise systems using REST and SOAP APIs, platform events, webhooks, middleware and integration platforms including Informatica. * Marketing Cloud \& AI enablement: Lead development and optimisation across Marketing Cloud, including Email Studio, Journey Builder, Automation Studio, Contact Builder, AMPscript and SQL, while staying informed about Agentforce, Einstein, Data Cloud and other AI capabilities. * Hands\-on technical leadership: Troubleshoot complex issues, perform root\-cause analysis, provide production support and continuously improve performance, scalability, reliability, security and engineering quality across the Salesforce ecosystem. * Quality assurance \& engineering practices: Apply secure coding practices, peer review, unit testing, integration testing and Salesforce platform best practice to deliver high\-quality, maintainable solutions with reduced defects. * Release \& environment management: Support controlled Salesforce deployments across development, testing and production environments using GitLab, including validation, documentation, rollback planning and minimal disruption to business operations. * Collaboration \& solution design: Work closely with IT, Marketing, Student Services, Product Owners, business analysts, QA, release and support teams to understand business needs, translate them into technical solutions and deliver outcomes that are fit\-for\-purpose and future\-ready. * Documentation, training \& strategic planning: Maintain accurate technical documentation, deliver training and knowledge sharing, and contribute to the IT roadmap, platform continuous improvement, technical debt reduction and engineering maturity. Bold, modern and agile, we’re Australia’s fastest\-growing university, with 40,000\+ alumni across 115\+ countries and more than 2,000 staff. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student\-centric approach. Supported by teams of passionate people, you’ll find opportunities for professional development and career progression. We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from: If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at* yourcareer@torrens.edu.au We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification. Work Location: Surry Hills, Australia Availability: Full time

At Torrens University Australia, making a difference is in our DNA. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams. * A tertiary qualification or formal training in IT, Computing Studies, Information Systems or a related discipline. * At least five years of hands\-on Salesforce development experience, preferably in an enterprise or higher education environment. * Demonstrated experience with Apex, SOQL, Lightning Web Components, Flow, Visualforce, Aura, custom objects and fields, data modelling and Salesforce security. * Experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud and Marketing Cloud, including Email Studio, Journey Builder, Automation Studio, Contact Builder, AMPscript and SQL. * Proven experience designing and supporting Salesforce integrations using REST, SOAP, platform events, middleware and integration platforms such as Informatica. * Knowledge of Salesforce authentication, sharing, profiles, permission sets, governor limits, performance considerations and secure integration patterns. * Experience with CI/CD and release tools such as GitLab, Azure DevOps, Gearset, Copado or equivalent. * Salesforce Platform Developer I certification, which is required. Platform Developer II, Administrator, Platform App Builder, Marketing Cloud or Architect certifications are desirable. * Knowledge of Agentforce, Einstein, Salesforce AI capabilities or Data Cloud is desirable. * Strong troubleshooting, analytical, communication and stakeholder\-management skills, with experience working in Agile or similar delivery methodologies. * Experience participating in code reviews, technical design reviews, testing, release planning and production support. approach to higher education. Key Skills: Salesforce, Apex, Lightning Web Components, SOQL, Visualforce, Salesforce CRM Salary: AUD 83998 - 106197 per yearly