Senior Analyst, Advanced Analytics - Gurugram

Job Title: Senior Analyst, Advanced Analytics - Gurugram Company: Airbnb Job Category: Data Science Roles & Responsibilities: The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data\-driven decision\-making, enabling Airbnb's business goals. The ACOE's vision is to build a world\-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership \& economics. The Community You Will Join We are looking for a Senior Analyst to serve as an AI Vision Multiplier for the CS organisation — a builder\-analyst with a clear mandate to translate Airbnb’s internal AI capabilities into working solutions that make AI\-powered analytics accessible, trusted, and actionable across CS. The analyst must have functional expertise in building analytical solutions and be a trusted partner to business teams and leaders, through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Advanced Analytics family and support Business leaders within our Community Support organization. You will partner directly with functions and operational leaders across Community Support. This role will be responsible for making CS smarter and faster, and enable self\-serve through data. You will be the team’s dedicated AI practitioner, building agentic solutions and intelligent interfaces that elevate the entire organisation toward self\-serve. The Difference You Will Make * Build agentic analytics pipelines that automate insight generation across all key metrics including contact volume, handle time, and resolution quality — reducing analytical drag across CS. * Develop reusable skill libraries — composable agent tools (volume lookups, NPS pulls, handle time calculations) callable across workflows and teams. * Design and govern prompt templates and playbooks — standardised, governed prompts for recurring analytical questions (e.g. “what drove contact volume this week”). * Build orchestration workflows — multi\-step pipelines that chain skills together to produce automated insight narratives and proactive alerts without manual intervention. * Deploy self\-serve interfaces that enable non\-technical personas to query certified data independently. * Ship rapid, prompt\-driven dashboards that compress the cycle from business question to live view, serving varied personas without analyst bottleneck. * Automate business reviews — scheduled, agent\-generated summaries of key CS metrics delivered to stakeholders without manual effort. * Build and maintain evaluation and observability frameworks that monitor agent output quality, detect drift, and ensure outputs stay within governed data boundaries. * Define, document, and certify metrics within Minerva 2\.0 and Midas, ensuring agentic outputs and self\-serve interfaces are anchored to a single source of truth across CS. A Typical Day * Drive the analytics roadmap, prioritization, and delivery of solutions in up to a quarter ahead. Execute projects with regular direction providing constant updates to business stakeholders, analytics management and deliver against agreed timelines. * Partner with CS operational leaders to translate ambiguous business problems into agentic or automated analytical solutions — independently scoping, building, and iterating end to end. * Prototype and ship prompt\-driven dashboards and apps, compressing the cycle from question to live view for varied CS personas. * Build and iterate on skill libraries and orchestration workflows, expanding the reusable agent toolkit available to the CS Analytics team. * Monitor agent output quality via observability frameworks, identifying drift or hallucinations and maintaining governance standards. * Engage directly with key stakeholders to prioritise the self\-serve and automation needs, setting and delivering against a quarterly roadmap. * Stay at the forefront of applied AI developments, evaluating new tools and frameworks for relevance to CS use cases and embedding them rapidly into workflows. * Ensure the availability of data quality and integrity for analysis and reporting by blending external and internal data sources, working closely with global operations and India analytics functions. Our Commitment To Inclusion \& Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively\-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. Work Location: Gurugram, Haryana, India Availability: Full time

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. How We'll Take Care Of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. Key Skills: Data Science, Python, SQL, Tableau Salary: Not disclosed