SAP SuccessFactors Employee Central

Job Title: SAP SuccessFactors Employee Central Company: Hexaware Technologies Job Category: SAP HCM Roles & Responsibilities: Job Description Role Purpose Own and operate the steady\-state landscape for SAP SuccessFactors Employee Central by delivering reliable L2/L3 support, maintaining system configuration, executing controlled enhancements, and ensuring compliance, performance, and stakeholder satisfaction under defined SLAs. Key Responsibilities * Manage and resolve L2/L3 incidents and service requests (P1\-P4\) within agreed SLAs. * Perform root cause analysis and drive permanent fixes for recurring issues. * Coordinate with business stakeholders and technical teams for issue resolution. * Prepare and maintain audit\-ready support documentation and knowledge articles. Employee Central BAU Support * Maintain and support Employee Central configurations. * Troubleshoot and resolve issues related to: * Foundation Objects (FO) * MDF Objects * Business Rules * Workflows * Role\-Based Permissions (RBP) * Position Management * Global Benefits * Time Off * Analyze, design, configure, test, and deploy minor enhancements and change requests. * Ensure controlled implementation following change management processes. * Perform impact assessment and documentation for system changes. Testing \& Release Management * Execute regression testing for quarterly and semi\-annual releases. * Assess release impact and coordinate User Acceptance Testing (UAT). * Support release readiness activities and production deployment. Integration \& Monitoring * Monitor inbound and outbound integrations. * Troubleshoot integration failures and coordinate fixes. * Work closely with middleware and technical teams to ensure data integrity. Data Management \& Security * Perform data uploads, corrections, and mass updates. * Maintain and administer Role\-Based Permissions (RBP). * Support audit, compliance, and security\-related activities. * Identify process improvement opportunities. * Reduce recurring incidents through proactive monitoring and optimization. * Contribute to service excellence and operational stability. * SAP SuccessFactors Employee Central (EC) * Employee Central Global Benefits * Employee Central Time Off * 3\+ years of hands\-on EC BAU/AMS support experience * Strong configuration knowledge in: * Foundation Objects (FO) * MDF Objects * Business Rules * Workflows * Role\-Based Permissions (RBP) * Position Management * Experience with ITSM tools (ServiceNow, Jira, Remedy, etc.) * Incident, Problem, and Change Management * Regression testing and release support * Integration monitoring and troubleshooting * 5\-9\+ years of overall HRIS / SAP HCM experience. * Minimum 3\+ years of dedicated Employee Central BAU/AMS support. * Experience in at least 2 full\-cycle SuccessFactors Employee Central implementations or ownership of multi\-country/global BAU support environments. * Willingness to participate in on\-call support rotations. * Ability to support planned maintenance, deployments, and change windows as per SLA commitments. * Strong stakeholder management and communication skills. Work Location: India Availability: Full time

Experience Key Skills: SAP HCM, Time Management, Payroll Salary: Not disclosed