SAP Customer Service / Plant Maintenance

SAP CS/PM Consultant with strong expertise in Customer Service and Plant Maintenance processes. The candidate will be responsible for implementing, configuring, supporting, and optimizing SAP CS and PM solutions in ECC and S/4HANA environments. The role requires deep understanding of service management, maintenance operations, asset management, and integration with cross-functional SAP modules.

Key Responsibilities. Configure and support SAP Customer Service (CS) and Plant Maintenance (PM) modules. Gather business requirements and translate them into SAP CS/PM solutions. Configure Service Notifications, Service Orders, Service Contracts, Warranties, Depot Repair, and Field Service processes. Configure maintenance processes including Preventive, Corrective, Breakdown, Predictive, Calibration, and Refurbishment Maintenance. Manage Functional Locations, Equipment Masters, Task Lists, Maintenance Plans, and Work Orders. Support notification, work order planning, scheduling, execution, and settlement processes. Participate in end-to-end implementations, rollouts, upgrades, and support projects. Work with business stakeholders to design and improve service and maintenance processes. Create functional specifications and coordinate with ABAP teams for developments and enhancements. Conduct system testing, UAT, training, and go-live support activities. Support data migration, cutover, and post-production stabilization. Troubleshoot and resolve application issues related to CS and PM modules.