Salesforce Platform Specialist

Job Title: Salesforce Platform Specialist Company: Maarut Inc Job Category: Salesforce Roles & Responsibilities: * Strong hands\-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality. * 4\+ years of relevant experience in application/production support, preferably in enterprise or banking environments. * Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs. * Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows. * Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations. * Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues. * Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL\-based incident and change management processes. * Strong technical background, preferably with prior Salesforce development experience, combined with hands\-on production support capabilities. * Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision. * Willingness to provide hands\-on production support, including rotational on\-call support when required. * Data cloud development exp and Apex exp is required * This is a support role, so basic development exp is required Work Location: Toronto, Ontario, Canada Availability: Full time

Key Skills: Salesforce, Apex Salary: Not disclosed