Sales Operations & CRM Analyst

Job Title: Sales Operations & CRM Analyst Company: Aramex Job Category: Salesforce Roles & Responsibilities: Job description: Purpose of the Job This role will be based in Pune and will support the UK Commercial team across Express, Freight, and Key Accounts. As a key member, you will serve as the backbone of commercial data and systems, driving Salesforce data integrity, developing insightful Power BI dashboards, and enabling data\-driven decision\-making.  Job Description Key Responsibilities * Build and maintain the UK Commercial Performance Dashboard suite in Power BI \- revenue vs budget, pipeline, GSS quintile scores, FTB, loyalty, and activity metrics * Produce the monthly UK Commercial Performance Pack for leadership \- leading and lagging indicators at Sales Person level. * Track and analyse leading and lagging KPIs at Sales Person level, support the monthly GSS quintile review process. * Build and own the UK Budget vs Actual reporting framework, reconciling ACE actuals against FY budget by Sales Person. Commercial Planning Support * Assist in building business cases, headcount proposals, and commercial planning inputs for leadership. * Partner with the Global Head of Sales Training on embedding commercial operations best practice into the AWOS sales methodology. Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate \& break silos Execution \& Accountability Growth mindset Innovation Inclusion External focus Skills Work Location: Pune Division, Maharashtra, India Availability: Full time

Job Requirements \- Experience and Education * 2–4 years in a Sales Operations, Revenue Operations, CRM, or Commercial Analyst role \- B2B preferred; logistics or freight a significant advantage * Demonstrable Salesforce (SFDC) experience is essential \- reporting, dashboards, admin; certification a strong plus * Proven Power BI capability \- live dashboards, data modelling, DAX; must be able to show examples * Advanced Excel \- you are the person colleagues come to when a spreadsheet gets difficult * Comfortable working across time zones. * SQL and/or ETL experience is preferred. Key Skills: Salesforce Salary: Not disclosed