Product Specialist - Opentext XECM

Job Title: Product Specialist - Opentext XECM Company: IKEA Job Category: SAP SUCCESSFACTORS Roles & Responsibilities: Full Time Permanent * Department Candidate profile (text) - Default language Are you passionate about Enterprise Content Management (ECM), HR digitalization, and SAP SuccessFactors? Do you enjoy working at the intersection of HR processes, document management, integrations, and business transformation? If yes, this could be your next opportunity. We are looking for a Product Specialist with a strong OpenText background to support our People Platform, with a focus on OpenText xECM for SAP SuccessFactors. You will act as a functional and platform subject-matter expert, working directly with customers and stakeholders to gather requirements, understand business processes, define fit-for-purpose solutions, and coordinate with engineering teams to deliver secure, compliant, and effective document management capabilities across the employee lifecycle. Strong hands-on knowledge of OpenText xECM and Content Server, with a good understanding of enterprise content management concepts and document lifecycle processes. 0-3 years of experience with OpenText xECM / Content Server in implementation, configuration, business analysis, functional consulting, or application support roles. The must-haves we see for this role are: Strong OpenText xECM knowledge is mandatory, including Content Server, Business Workspaces, workspace hierarchies, document types, metadata models, permissions, business rules, and document lifecycle management. Knowledge of xECM for SAP SuccessFactors and HR document processes is highly desirable. Proven ability to gather and analyze customer requirements, document functional specifications, manage requirement clarifications, and support delivery of enterprise application enhancements. Ability to engage confidently with customers, lead requirement workshops, manage expectations, resolve functional questions, and maintain clear communication between business and technical teams. Key responsibilities (title) A day in your life with us Key responsibilities (text) As Product Specialist for OpenText xECM for SAP SuccessFactors, you will bring strong platform knowledge and customer-facing skills to help translate business needs into clear requirements and workable solutions. You will partner with customers, business stakeholders, and engineering teams to ensure solutions meet functional expectations and platform standards. You will work closely with customers, HR and business stakeholders, Engineering, Enterprise Architecture, Security, and external technology partners to clarify requirements, assess impacts, validate solutions, and support continuous improvement while maintaining stability and compliance. Drive continuous improvements in document generation, onboarding, contracts, digital signatures, document retention, and archival processes. Support major releases, upgrades, and transformation initiatives affecting the platform. Support functional testing, user acceptance testing, issue triage, and validation of delivered changes; help investigate incidents and communicate status and resolutions clearly to customers and stakeholders. Team vision (text) You will work within the Group Function Digital Area supporting People & Culture platforms across IKEA's global organization. Our team is responsible for delivering a world-class Enterprise Content Management platform integrated with SAP SuccessFactors, enabling secure, compliant, and efficient management of employee documents throughout the employee lifecycle. Delivering secure and compliant HR document management. Building scalable enterprise platforms. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. * Living our values * Being your unique self, while respecting and including others * A passion for home furnishing * Performing & delivering while learning & developing * Having fun! Work Location: Bengaluru, India Availability: Full time

Hands-on experience with OpenText xECM and Content Server is essential. Exposure to Archive Server, PowerDocs, DocuSign, SAP SuccessFactors, and GCP integrations is an advantage. Good understanding of integrations, access controls, security, compliance, document governance, retention policies, and audit requirements. Engage with customers and business stakeholders to understand their needs, document requirements, and communicate functional options and constraints for OpenText xECM for SAP SuccessFactors. Prioritize business requirements, platform enhancements, and operational stability in accordance with business needs. Collaborate with Engineering teams to define and deliver scalable business solutions. Key Skills: SAP SuccessFactors, Employee Central Salary: Not disclosed