OTC Team Lead (Mandarin Speaker)

Job Title: OTC Team Lead (Mandarin Speaker) Company: Mindpec Solutions SAP Module: SAP SD Roles & Responsibilities: OTC Team Lead (Mandarin Speaker) Position: OTC Team Lead (Order-to-Cash) Location: 1 Powerhouse, Selangor, Malaysia Shift : Normal Shift with hybrid mode We are seeking an experienced OTC Team Lead to support the APAC market. The successful candidate will be responsible for overseeing key Order-to-Cash (O2C) activities, including Cash Application, Customer Master Data Management, Accounts Receivable (AR) Reporting, Collections, Billing, and O2C Closing activities. This role requires strong stakeholder management skills and the ability to communicate effectively in Mandarin for operational discussions and stakeholder meetings. Key Responsibilities * Lead and manage day-to-day OTC operations for assigned markets. * Perform and oversee Cash Application activities, ensuring timely and accurate allocation of receipts. * Manage Customer Master Data creation, maintenance, and governance. * Support and execute monthly O2C Closing activities within agreed timelines. * Monitor and prepare Accounts Receivable (AR) reports, analyze aging, and highlight collection risks. * Drive Collections activities to improve cash flow and reduce overdue balances. * Support Billing and Invoice Management processes, ensuring accuracy and timely processing. * Investigate and resolve payment discrepancies, unapplied cash, and customer disputes. * Collaborate with internal stakeholders including Finance, Sales, Commercial teams, and customers. * Handle operational requests via email and participate in stakeholder meetings conducted in Mandarin. * Identify process improvement opportunities and support continuous improvement initiatives. * Ensure compliance with company policies, controls, and service level agreements (SLAs). Work Location: In person Work Location: Malaysia Availability: Full time

Language Requirement: Fluent Mandarin (read, write & speak) & English Requirements * Bachelor’s degree in finance, Accounting, Business Administration, or related field. * 0-3 years of experience in: * Cash Application * O2C Closing * Accounts Receivable Reporting * Collections * Billing * Customer Master Data Management * Strong understanding of the Order-to-Cash (OTC/O2C) process. * Proficiency in Mandarin (spoken and written) is mandatory to support all APAC markets such as AU, NZ, SG, MY and etc. * Good command of English for business communication. * Experience with SAP or SAP S/4HANA will be an added advantage. * Strong analytical, problem-solving, and stakeholder management skills. * Ability to work independently in a fast-paced shared services environment. Benefits: Education: * Bachelor's (Preferred) Experience: Key Skills: Billing Salary: MYR 6000 - 9000 per monthly