Oracle EBS SCM OM and manufacturing

Job Title: Oracle EBS SCM OM and manufacturing Company: Jade Global Job Category: SAP SD Roles & Responsibilities: Job Description Job Description Key Responsibilities (Supply Chain Management) * Provide L2/L3 support for incidents and service requests related to: * Supply Chain Management – backlog reports, demand data issues. * Shipping \& Procurement – stuck PO/PR approvals, 3PL receipts, picklist failures, OSP transactions * Item Master – item attribute updates, Oracle PLM sync, technology group lookups * OSFM – lot translations, WIP flow, ASEK job receipts * Perform root cause analysis and coordinate with BSA and business teams for resolution * Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM track * Support Oracle Order Management, Receivables, and ModelN (Revenue Management): * Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptions * Invoice email failures, MPL Customer Invoice Email Process issues * ModelN quote creation errors, WT import failures, price configuration issues * GTM hold release for sales orders (Trade Compliance – Transaction Hold Releasing) * B2B order automation failures and order management data fixes GTM (Oracle Global Trade Management) – Learning Track * Willingness to learn and support Oracle GTM functional areas: * Restricted Party Screening (RPLS) and Party Workbench * Product Classification (HTS/ECCN) and Item Workbench * Trade Transactions and Transaction Workbench * GTM hold release and Oracle EBS–GTM sync issues * AES Filing, Declarations, and Transmission Manager (advanced) * Participate in structured GTM training using available training materials and DEV/TEST environment walkthroughs * Gradually take ownership of Tier\-1 GTM queries and hold release tickets General Responsibilities * Manage and resolve ServiceNow incidents and service requests within defined SLA * Perform thorough root cause analysis and document resolution notes clearly * Collaborate with BSA, DBA, and cross\-functional teams (B2B, Finance, Logistics) for complex issues * Contribute to proactive problem management and recurring issue identification * Support minor enhancements, data fixes, and non\-prod deployments * Participate in knowledge transfer sessions and maintain KT documentation * 8 \- 2 years of experience in Oracle EBS functional support (Supply Chain, Order Management, or Receivables modules) * Hands\-on experience with one or more of the following: * Oracle EBS Supply chain, OSFM * Oracle Order Management / Receivables * ModelN Revenue Management (Preferred) * Familiarity with ServiceNow for incident and request management * Strong analytical and troubleshooting skills with ability to perform root cause analysis * Good communication skills – ability to interact with business users, BSAs, and technical teams * Willingness to work in APAC/India time zone with occasional overlap with US hours Work Location: Pune City, Maharashtra, India Availability: Full time

Required Skills \& Qualifications Key Skills: Order Management, Sales Orders, Configuration Salary: Not disclosed