Import Administrator, Customer Service & Order Entry

Job Title: Import Administrator, Customer Service & Order Entry Company: World Mode Australia Pty Ltd Job Category: SAP SD Roles & Responsibilities: About the Role We are seeking an organised and detail\-oriented Import Administrator to support order processing, inventory control, stock management and customer service operations. The position focuses primarily on data entry, sales order processing, inventory management and coordination with suppliers and warehouse partners. The role also involves communicating with multiple third\-party logistics (3PL) warehouses to support order fulfilment and stock management. Key Responsibilities * Communicate with suppliers and manage shipping schedules. * Update and report on goods in transit. * Maintain the month\-end goods\-in\-transit (GIT) list. * Handle shipping documentation. 3\. Stock Receiving and Cost Management * Follow up on stock arrival dates and ETAs for direct orders. * Obtain arrival notices from the import freight company. * Manage short shipments, provide shipping instructions, notify customers, trace proof of delivery (POD), and maintain order records for WWL, Coles and Costco orders. * Monitor stock transfers and remaining stock levels. * Process stock adjustments. * Prepare damage reports for shipments received at the import freight company's facility. * Manage returned stock from local orders. * Process warehouse invoices. * Handle Certificates of Analysis (COA) and Food Import Compliance Agreements (FICA) when required. * Assist with stock reconciliation. * Coordinate stocktakes twice a year, in March and October. 5\. Other Responsibilities * Announce temporary warehouse closures at the end of the year. * Assist with ad hoc projects as requested by the manager. * Strong Excel skills are essential and will be the primary selection criterion. * Experience in the food industry would be an advantage, but is not essential. * High attention to detail and accuracy in data entry and order processing. * Ability to manage inventory and maintain accurate records. * Strong communication and coordination skills when dealing with suppliers, customers and warehouse partners. * A collaborative, team\-oriented approach to work. Work Location: Sydney, New South Wales, Australia Availability: Full time

* Provide Strong customer service experiences as required. * Enter customer sales orders into the system. * Check sales orders for accuracy. Skills and Experience Key Skills: Sales Orders Salary: Not disclosed