On-Site Application Support Engineer – L1/L2 - Qatar

Job Title: On-Site Application Support Engineer – L1/L2 - Qatar Company: Diyar United Company SAP Module: SPP SD Roles & Responsibilities: The On-Site Application Support Engineer will provide L1/L2 functional and technical support for enterprise applications, with a focus on Appian BPM applications. The role will act as the primary on-site contact for application incidents, service requests, troubleshooting, user support, and coordination with L3/development teams. Key Responsibilities * Provide on-site L1/L2 support for business applications. * Log, prioritize, troubleshoot, track, and resolve incidents and service requests in line with agreed SLAs. * Troubleshoot Appian BPM issues, including workflows, processes, integrations, access, and application functionality. * Analyze application logs, errors, system behavior, and database information to identify and resolve issues. * Support users with application access, functionality, workflow, and process-related issues. * Perform basic SQL queries and data validation for troubleshooting. * Troubleshoot application integrations and APIs with internal and external systems. * Apply approved fixes, configuration changes, and documented workarounds. * Escalate complex issues to L3/development teams with appropriate technical details and supporting evidence. * Coordinate with development, database, infrastructure, integration, and other technical teams until resolution. * Validate fixes and perform functional/smoke testing. * Perform application health checks and support production deployments and releases. * Maintain incident records, troubleshooting guides, known issues, and knowledge-base documentation. * Provide regular status updates and escalate critical or recurring issues to relevant stakeholders. * Provide after-working-hours, weekend, and on-call support when required for critical incidents, deployments, and production activities. * Experience supporting Appian BPM applications, including workflows, processes, integrations, and application troubleshooting. * Good understanding of BPM and workflow concepts. * Strong experience supporting web-based and enterprise applications. * Working knowledge of SQL and relational databases. * Understanding of REST/SOAP APIs, web services, JSON/XML, and system integrations. * Experience in application log analysis and troubleshooting. * Basic understanding of Windows/Linux environments, networking, and authentication concepts. * Familiarity with ITSM/ticketing and application monitoring tools. * Understanding of ITIL Incident, Problem, Change, and Service Request Management processes. Work Location: Doha, Qatar Availability: Full time

Technical Skills Qualifications & Experience * Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. * 1-3 years of experience in Application Support, Production Support, or a similar role. * Experience supporting Appian/BPM-based applications is preferred. * Strong experience supporting production/live application environments. * Bilingual proficiency in Arabic and English, with strong verbal and written communication skills in both languages. * Good troubleshooting and analytical skills. * Ability to interact professionally with business users and client stakeholders. * Ability to work independently on-site while coordinating with remote technical and development teams. Key Skills: Configuration, SQL Salary: Not disclosed