Manager, Training

Job Title: Manager, Training Company: SATS Ltd. SAP Module: SAP SuccessFactors Roles & Responsibilities: Job Description About Us Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. Why Join Us At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS. Key Responsibilities To lead the design, development, delivery, and compliance of training programs across SATS Security Services, ensuring the workforce is equipped with the necessary knowledge, skills, and competencies to meet both operational and regulatory standards. The role plays a critical part in workforce capability development, regulatory compliance, and the promotion of a strong learning culture across the organization. Curriculum Design and Development * Design, develop, and maintain training content tailored to job functions, operational requirements, and regulatory standards. * Ensure course content is current, engaging, and effectively supports skill acquisition and role proficiency. * Collaborate with subject matter experts and operational leaders to validate learning materials. * Embed customer service delivery principles into core training curricula, ensuring service excellence is built into technical and operational learning content rather than treated as a standalone topic. * Plan, coordinate, and deliver training through classroom, online, and on-the-job (OJT) formats. * Manage training schedules, resources, and logistics to ensure effective implementation across multiple shifts and locations. * Liaise with internal trainers and external providers to support diverse training needs. * Deliver dedicated customer service training and reinforce service behaviors during OJT and refresher sessions. * Conduct regular training needs analyses in consultation with line managers and department heads. * Review job taskings, workforce competency levels, and gap assessments to determine areas requiring training intervention. * Align training needs with organizational goals and compliance obligations. * Identify gaps in customer service delivery capabilities across teams and incorporate findings into training priorities. * Maintain accurate and up-to-date training records in the Learning Management System (LMS). * Establish governance mechanisms to ensure the quality, relevance, and consistency of all training initiatives. * Support audit readiness and contribute to corrective action responses arising from training-related findings. * Monitor service quality indicators (e.g., customer feedback, complaints, CSAT) to assess the effectiveness of service-related training and identify areas for improvement. Work Location: Singapore, Singapore Availability: Full time

Key Requirements * Bachelor’s degree in any discipline. * WSQ Workplace Learning Facilitator or equivalent certification. * WSQ DACE / DDDLP for course development. * At least 5 years of experience in adult education or corporate training. * At least 2 years of experience in customer service program development. * Understanding of compliance requirements and training-related KPIs. * Strong domain knowledge in security and service operations, especially in aviation or policing sectors. * Proficient in Microsoft Office applications and Learning Management Systems (LMS). Experience Required: not applicable Key Skills: SAP SuccessFactors Salary: Not disclosed