Manager Operations (SIN Gateway)

Job Title: Manager Operations (SIN Gateway) Company: FedEx Job Category: SAP EWM Roles & Responsibilities: Responsible to drive operational excellence by managing and controlling input, movement, process/sort, and output of various functions of operations whilst developing and influencing positive team outcomes. * Lead, motivate and empower employees through effective \& open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity. * Analyse day\-to\-day results in the location operations and take action to meet the location targets for service quality, loss and damage reduction, at optimum costs. * Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention * Use and develop standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost * Ensure continuous improvement and share best practices implementation * Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost * Explore opportunities to improve service level in the most cost\-efficient way * Ensure all resources are focused to achieve high quality service performance * Ensure staff are trained identifying training needs and implementing programs and people development strategies Work Location: Singapore, Singapore Availability: Full time

Minimum Education Bachelor’s degree or equivalent in any discipline Minimum Experience * At least five (5\) years of relevant work experience FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Key Skills: Warehouse Management Salary: Not disclosed