Learning Operations Analyst

Job Title: Learning Operations Analyst Company: Accenture in India Job Category: SAP SUCCESSFACTORS LMS Roles & Responsibilities: Skill required: Talent Development \- Learning Operations What would you do? * Senior Scheduling Analyst holds a more advanced position within the learning and development team, often taking on greater responsibilities and leadership roles which includes overseeing the planning and coordination of large\-scale training programs and events and collaborate with senior leadership to forecast training needs and allocate resources effectively. * This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical and coordination tasks to ensure that learning and development activities run smoothly. What are we looking for? * Bachelors degree; B.A, B.Com, B.Sc, B.Tech * LMS experience of 1\.5 years. * Strong knowledge of typical scheduling methodology * Professional experience of minimum 3years and above in service environment * MS Office skills; Ability to understand and make sense of large amounts of data in a complex environment, strong Excel \& Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint \& One Note) applications, ability to comprehend and quickly learn client data bases, menu\-based systems and ability to present data in a comprehensible format * Team player. * Client Interfacing skills (Email \& Phone): Good Email etiquette, strong email drafting \& keyboard skills and good phone etiquette or technique * English language proficiency: Strong written \& verbal communication skills, grammar, right word choice, sentence structure, precise or relevant content, smooth thought flow and the ability to present more information in a short span of time or space sensibly * Good organizational, prioritisation and multi\-tasking skills. * Strong analytical and problem\-solving skills. * Multi\-cultural awareness. * Passion for customer service. * Attention to detail Roles and Responsibilities: * Oversee the planning and coordination of large\-scale training programs and events. * Collaborate with senior leadership to forecast training needs and allocate resources effectively. * Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions. * Book and manage training venues, facilities, and necessary equipment. Manage and update the organizations LMS, including course setup, user enrollment, and tracking of training completion. * Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS. * Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. * Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules. * Serve as a point of contact for training\-related inquiries from employees, managers, and external partners. * Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and or Scheduling Team Lead. * Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. * Provide leadership and guidance to junior scheduling analysts and administrative staff. * Assist in maintenance of resource databases and or scheduling tools, advising when known discrepancies are found. * Assist in Process Improvement initiatives. * Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Work Location: Bengaluru, Karnataka, India Availability: Full time

Qualifications: Any Graduation Years of Experience: 2 years Key Skills: LMS Salary: Not disclosed