Lead Application Engineer

Job Title: Lead Application Engineer Company: Cadence Job Category: Salesforce Roles & Responsibilities: At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Gainsight Platform Administration * Serve as the primary administrator for the Gainsight platform * Configure and maintain customer health scores, rules engines, and automated workflows * Manage Gainsight objects, data models, and integrations * Ensure data accuracy and integrity between Gainsight and CRM systems (e.g., Salesforce) Customer Success Operations Support * Build and maintain customer lifecycle journeys * Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers * Support renewal tracking and expansion opportunity identification * Maintain playbooks and success workflows Reporting \& Analytics * Develop dashboards and reports to track: o Customer health o Renewal pipeline o Customer adoption o Expansion opportunities * Provide insights to leadership on customer engagement and retention trends System Integration \& Data Management * Manage data integrations between Gainsight, CRM, billing systems, and product usage data * Ensure customer data is properly structured for health scoring and segmentation * Monitor data syncs and troubleshoot issues Process Optimization * Continuously improve customer success processes through automation * Identify opportunities to streamline renewals, onboarding, and adoption tracking * Partner with Sales Operations to ensure alignment between CRM and Gainsight workflows User Enablement * Train Customer Success Managers and Renewals teams on effective Gainsight usage * Create documentation and best practices * Provide ongoing support to internal users We’re doing work that matters. Help us solve what others can’t. Work Location: Pune/Pimpri-Chinchwad Area Availability: Full time

Key Skills: Salesforce Salary: Not disclosed