Incident Response Analysis Manager

Job Title: Incident Response Analysis Manager Company: Cisco Job Category: Python Developer Roles & Responsibilities: The Commerce Quote to Order team enables Cisco’s go\-to\-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data\-driven solutions. At Cisco Commerce, our software engineers develop the next\-generation CPQ (Configure Price and Quote) Software solutions that manage $60\+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners. As a Incident Response Analysis Manager with Commerce Product Management\& Engineering (part of Cisco IT), you will support scalable, forward\-thinking solutions to address new business models and challenges, driving digital transformation. Responsibilities: * Act as the main point of contact for production support, managing and resolving tickets across various business units * Triage and prioritize support tickets based on urgency and impact * Conduct root cause analysis and apply critical thinking to solve complex problems * Analyze trends in support tickets to proactively identify recurring issues and implement long\-term solutions * Collaborate closely with business users, analysts, and developers to understand issues and enhancements * Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction * Follow Industry best practices for security, scalability, and performance * Document processes, resolutions, and recurring issues for knowledge management and training purposes If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams. Work Location: Karnataka, India Availability: Full time

You will collaborate on multi\-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies. Minimum Qualifications * Bachelor’s degree in Engineering with 1 year of experience. * 3\+ years of experience using or supporting one or more of the following technologies: Java, SQL, PL/SQL, Oracle, MongoDB, Cassandra, Snowflake, AngularJS, Python, APIs (HTTP/RESTful web services), Elastic, or Kibana. * 3\+ years of experience in technical operations support and the utilization of case management tools. * Experience with commercial business processes (New\& Renew), specifically Configure, Price, Quote and Order Management systems. Preferred Qualifications * be in direct response to an application you have submitted through the company career site * begin with screening or an interview * originate from a Cisco email address, and * be conducted across email, phone, or WebEx Key Skills: Python, SQL Salary: $60