Employee Listening Lead, People Analytics and Insights

Job Title: Employee Listening Lead, People Analytics and Insights Company: NTT DATA, Inc. Job Category: SAP SUCCESSFACTORS Roles & Responsibilities: Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Listening portfolio expansion * Build a phased roadmap that extends listening beyond the annual Employee Engagement Survey, prioritized by business need and data readiness. * Design and launch onboarding and exit (offboarding) surveys, triggered from HR system events. * Extend into lifecycle listening at key moments such as internal moves, promotions, and return from leave. * Introduce targeted pulse surveys to track priority themes and change programs between annual cycles. * Develop a 360 feedback offering for leaders and managers, with clear rules on confidentiality and use. * Connect insight across survey instruments so leaders see a single employee experience view, not separate survey reports. Survey design * Design and maintain survey instruments: item writing, scale design, and question libraries that protect year\-over\-year trend comparability. * Manage translation and cultural equivalence across countries and languages. * Define sampling approaches for pulse surveys and targeted listening activity. Executive communication * Translate results into concise narratives for the Senior Leadership Team, regional leaders, and People \& Culture business partners. * Present findings directly to senior audiences and defend your methodology and results under questioning. Manager enablement and action * Run the Employee Engagement Survey action\-planning cadence and track whether actions are taken and whether they move outcomes. * Shape the content and roadmap of AI\-enabled manager tools with the AI \& Projects team, including what data it surfaces and how adoption is measured. * Produce practical guidance that helps managers interpret results and act. Platform and governance * Specify, review, and quality\-assure Qualtrics configuration: hierarchies, metadata, dashboards, role\-based access, and anonymity thresholds. * Ensure listening activity meets GDPR and local data protection requirements, including works council consultation where required. * Manage the day\-to\-day relationship with Qualtrics as a vendor. About NTT DATA NTT DATA is a $30\+ billion business and technology services leader, serving 75% of the Fortune responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with Work Location: Johannesburg, Gauteng, South Africa Availability: Full time

* Master's degree in industrial\-organizational psychology, organizational behavior, or quantitative social science. * Qualtrics EX certification, or experience as a Qualtrics EX administrator. * Experience consolidating survey platforms or programs across entities, for example after a merger. * Experience designing or running 360 feedback programs. * Experience with AI assistants or chat\-based tools that surface survey data to managers. * Qualtrics API or HRIS integration experience (Workday, SAP SuccessFactors, or similar). * Experience with works councils and European employee consultation requirements. * Professional proficiency in Spanish or another major language used in NTT DATA's workforce. * Mentoring or informal team leadership experience. Key Skills: SAP SuccessFactors Salary: $30