Employee central analyst

Role & responsibilities. Analyst Talent Services—Deloitte Support Services India Private Limited. The Deloitte Talent Services team is an exciting & challenging Talent Operations services team with a strong focus on service excellence and continuous improvement, where we strive to support and exceed expectations for all clients. This role provides operations support to the client, Deloitte Australia and specifically provisions services for the Australian Talent function. This role is responsible for the effective execution of Talent processes, maintenance, and data integrity of core talent data for all employees of DTT Australia. Work you will do. As a Talent Services Analyst, you will be responsible for:. Administering employee central also called EC (lifecycle and non-lifecycle) transactions, adhering to agreed processing practices and SLA’s. Timely management of queries received through the team inbox, the service support tool (ServiceNow), and incoming calls/incidents. Preparing contracts for employee change of conditions relating to transfers, promotions, visa, leave of absence, remuneration increase etc. Providing first level response to stakeholders around procedure queries. Maintaining business process documents in relation to Employee Central/other Talent services sub processes. Updating contracts/work rights in HRIS and relevant trackers on real time basis. Assisting with the management of personnel files. Working as an effective team member, sharing knowledge and assisting coworkers. Timely interface with payroll and other support teams to communicate changes and ensure smooth transactions. Escalate issues as appropriate to the Talent Services Assistant Manager or EC SME. Trouble shooting employee queries and escalating as appropriate. Proactive input to Talent Services Assistant Manager/Lead on development of the talent services function. Proactively identifying & raising potential issues to the USI Assistant Manager/Lead for discussion with the onshore Talent Operations Manager and lead the team to take the necessary agreed and cascaded actions. Assisting with other Talent Services tasks wherever required. Work Location: Hyderabad. Shift Timings: 6.30 AM to 3.30 PM. The team. The “Enabling Areas” team at Hyderabad supports the Deloitte organization in Australia with a wide variety of capabilities categorized into skilled based CoE - Talent, Finance, Quality & Risk, Growth, Reporting & Analytics, and IT services. The “Enabling Areas” are divided into sub-teams. Talent services comes under Talent CoE which manages the life cycle and non-lifecycle transactions for the employees of DTT Australia and ensures a seamless employee experience from onboarding until exit. Our goal is to embed a culture that focus on what is important for DTT Australia and a priority for Deloitte. Such a culture empowers our people and gives them the capacity to act. It also reduces adverse outcomes and helps to cement our reputation for first class service delivery.