Customer Success Lead - SAP

Job Title: Customer Success Lead - SAP Company: Manav Sansadhan Vikas Salaahkar Job Category: SAP ABAP Roles & Responsibilities: Role Overview The SAP Customer Success Lead will own post\-onboarding customer success, delivery stability, adoption depth, and measurable business value for enterprise SAP testing programs. The role operates at a senior individual\-contributor or lead level, bridging customer stakeholders, SAP functional teams, QA leadership, delivery governance, and product engineering. The position reports into customer success, delivery, or product\-led leadership and is expected to influence testing strategy without requiring formal line authority over every stakeholder. The role is designed for a structured professional who can translate SAP testing complexity into clear adoption plans, execution discipline, measurable outcomes, and sustained platform value. Key Responsibilities • Partner with SAP functional leads to validate end\-to\-end business processes across O2C, P2P, RTR, and adjacent integrated flows. • Run weekly delivery reviews, KPI dashboards, risk registers, issue trackers, executive summaries, and action\-oriented governance forums. • Interface with QA leaders, SAP program teams, functional consultants, business owners, delivery managers, and product stakeholders. • Own escalations calmly, isolate root causes, coordinate resolution owners, and communicate recovery plans with clarity and urgency. • Candidates must demonstrate clear academic grounding, strong work accomplishments, and evidence of sustained professional responsibility in reputed enterprise environments. • At least 4 to 6 years of hands\-on or leadership exposure to SAP QA programs, SAP transformation testing, S/4HANA validation, or enterprise regression programs. • Familiarity with defect management, test management, agile delivery, risk management, stakeholder reporting, and enterprise governance methods. • Comfort collaborating with product and engineering teams on production\-impacting issues, enhancement prioritization, support handoffs, and customer feedback loops. • Collaborative influence across matrixed teams, including customers, internal delivery, product, engineering, support, and leadership stakeholders. The ideal candidate should show a steady career trajectory across SAP testing, quality engineering, digital assurance, customer success, implementation delivery, or enterprise SaaS adoption. The candidates background should include reputed technology, consulting, enterprise software, systems integration, or customer\-facing product organizations where process discipline, stakeholder management, and measurable delivery outcomes were expected. Frequent role changes without clear progression should be reviewed carefully, as this position requires sustained account ownership, long\-cycle customer engagement, and post\-go\-live continuity. Strong candidates will have evidence of leading complex customer conversations, owning delivery governance, and converting ambiguous SAP testing challenges into practical operating plans. Work Location: Bengaluru, India Availability: Full time

Required Qualifications • Bachelors degree in Computer Science, Information Technology, Engineering, Business Systems, or a closely related discipline is required. • Formal SAP training, SAP testing exposure, or equivalent professional experience in SAP\-led transformation programs is strongly required. Required Experience • Preferred candidates will have handled enterprise customers in banking, retail, food and beverage, consumer, manufacturing, or other process\-intensive sectors. Soft Skills and Behavioural Competencies Preferred or Value\-Added Qualifications Compensation and Benefits Key Skills: OData Salary: INR 1.2e+06 - 2.2e+06 per yearly