Customer Success Advisor (CSA) – Microsoft Viva Glint

Job Title: Customer Success Advisor (CSA) – Microsoft Viva Glint Company: Concentrix Job Category: SAP SUCCESSFACTORS Roles & Responsibilities: Microsoft is seeking a customer\-focused Customer Success Account Manager (CSA) to support enterprise customers across EMEA in implementing, adopting, and maximizing value from Microsoft Viva Glint employee engagement and listening programs. The CSA acts as a trusted advisor, program leader, and solution consultant, partnering with HR, IT, and business stakeholders to drive successful deployments, adoption, and long\-term business outcomes. Working closely with CSAMs, People Science Consultants, and Product teams, the CSA guides customers through implementation, governance, change management, and program maturity. Key Responsibilities * Serve as a strategic advisor throughout the customer lifecycle, driving adoption, satisfaction, retention, and business value. * Lead Viva Glint implementations, onboarding, survey programs, governance, and stakeholder engagement. * Advise on HR technology integrations, employee data management, organizational hierarchies, and reporting models. * Support integrations with HRIS platforms such as Workday, SAP SuccessFactors, Oracle HCM, and Microsoft Entra ID. * Partner with HR, IT, and executive stakeholders to ensure successful program delivery and resolve escalations. * Collaborate with account teams to support renewals, growth opportunities, and continuous improvement initiatives. A customer\-focused consultant who combines employee experience expertise with strong stakeholder management, program leadership, and technical advisory skills to deliver successful enterprise Viva Glint programs and measurable business outcomes. Work Location: London, England, UK Availability: Full time

Required Qualifications * Bachelor's degree or equivalent experience. * 5\+ years in Customer Success, Consulting, Program Management, HR Technology, Employee Experience, People Analytics, or Enterprise SaaS. * Experience managing enterprise customers and complex, multi\-stakeholder programs. * Strong communication, consulting, and executive presentation skills. * Knowledge of HR systems, employee data management, identity management, and enterprise software implementations. Preferred Qualifications Key Skills: SAP SuccessFactors Salary: GBP 23795 - 30600 per yearly