Customer Service Lead APAC

Job Title: Customer Service Lead APAC Company: LANXESS SAP Module: SAP SD Roles & Responsibilities: * Responsible for the day-to-day execution and continuous improvement of Customer Service activities across APAC,Strengthen customer proximity across the APAC CS organization,Establish regional CS leadership in APAC,Drive LRD implementation locally * Actively manage and support daily Customer Service operations for a defined business area & handle operational tasks during peak workloads, absence coverage, escalations, or critical customer situations * Serve as the regional expert for SAP-based Order Management and Order-to-Cash processes, ensuring accurate and efficient transaction processing, delivery coordination, issue resolution, and customer communication. * Provide functional leadership and guidance to Customer Service teams across APAC, supporting problem-solving, best-practice sharing, and process compliance.Drive harmonization, standardization, and efficiency of Order-to-Cash processes across the region. * Drive a customer-centric approach by encouraging direct customer engagement and building a thorough understanding of customer requirements * Support digitalization initiatives and promote the adoption of eBusiness solutions in close collaboration with Sales. * Monitor and improve key service KPIs, including OTIF, backlog management, and service performance. * Collaborate closely with Sales, Supply Chain, Logistics, Planning, and other stakeholders to resolve operational challenges and improve customer experience. If the chemistry is right, we can make a difference at LANXESS speed up sports, make beverages last longer, add more color to leisure time and much more. As a leading specialty chemicals group, we develop and produce chemical intermediates, additives, specialty chemicals and high-tech plastics. With more than 13,000 employees. Be part of it! Work Location: MH, India Availability: Full time

#### Experience / Skills Key Skills: Order Management Salary: Not disclosed