Customer Engagement Manager (Strategy and Rewards)

Job Title: Customer Engagement Manager (Strategy and Rewards) Company: ShopriteX Job Category: Data Science Roles & Responsibilities: The purpose of the Customer Engagement Manager is to lead the development and delivery of data\-led customer engagement strategies that grow customer value, loyalty and profitability across the Rewards programme. The role translates customer, commercial and behavioural insights into prioritised engagement roadmaps, scalable CRM solutions and measurable growth initiatives. Working across data science, analytics, product, technology, buying, commercial, marketing and operations, the role provides specialist direction, influences senior stakeholders and ensures that customer engagement capabilities and campaigns deliver sustained business value. Lead cross\-functional engagement with senior business stakeholders to identify customer growth opportunities and shape customer\-centric campaign plans. Monitor market trends, customer needs and emerging engagement practices, recommending improvements and new value propositions. Analytical, data\-driven, and highly numerate – Strong ability to collect, organise and assimilate disparate and multiple pieces of data to guide decision\-making and develop optimal solutions. Clearly translates results into actionable insights for the organisation. Project management skills \- Ability to organize and prioritize multiple projects at various complexities to meet deadlines in a fast\-paced environment with overlapping, conflicting priorities. Keen sense of urgency and focus on operational efficiency \- manages multiple demands by working smartly, efficiently, and effectively. Stays on top of the detail while effectively prioritising and delivering on urgent and important tasks. Innovative and solution\-orientated – Thinks outside the box to produce creative solutions while applying sound judgment to generate short\- and long\-term value. Use technical expertise to question, understand and challenge solutions and software implementation decisions / priorities. Work Location: Brackenfell, WC, South Africa Availability: Full time

Partner with data science, analytics, product and technology teams to define requirements and deliver scalable customer engagement capabilities. Degree in Business, Marketing, Customer Analytics or a related field – (essential). Demonstrated experience using customer data, analytics and technology to personalise experiences and deliver measurable commercial outcomes – (essential). Experience defining strategic roadmaps, business requirements, user stories, acceptance criteria and performance measures in an agile environment – (essential). Advanced analytical capability and proficiency in Microsoft 365, particularly Excel and presentation tools – (essential). Key Skills: Data Science Salary: Not disclosed