Co-Op/Intern Support and Learning Platform Administrator

Job Title: Co-Op/Intern Support and Learning Platform Administrator Company: Kinaxis Job Category: Salesforce Roles & Responsibilities: Are you looking to join an innovative, market\-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you! Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end\-to\-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers. About the team: About the team We are seeking a detail\-oriented and proactive Support and Learning Platform Administrator to join our team. This role will primarily focus on handling support tickets, ensuring smooth platform administration, and supporting the creation and adherence to internal processes. As a first line of support for the Kinaxis Learning Hub (KLH), you will play a crucial role in providing operational assistance and improving platform functionality for end\-users. About the role: Location What you will do Support and Ticketing* * Respond to and resolve support tickets in a timely and efficient manner, leveraging Salesforce CRM to track, prioritize, and document all technical and non‑technical inquiries. * Troubleshoot and address platform‑related issues, using Salesforce case management tools to ensure accurate logging, root‑cause identification, and escalation of complex issues to the appropriate teams. * Maintain clear and proactive communication with users by providing updates through Salesforce, ensuring transparency, timely follow‑through, and a consistently high level of customer satisfaction. * Act as the first line of administration for Kinaxis University, ensuring smooth platform operation. * Manage user access, permissions, and roles within the platform. * Perform routine checks to ensure platform functionality and address any discrepancies. * Work closely with cross\-functional teams to ensure platform issues are addressed and resolved effectively. * Assist in the implementation of updates or changes to the platform, ensuring minimal disruption to users. * Experience in a support and ticketing role, with a focus on troubleshooting and problem resolution. * Experience in platform administration, preferably with Learning Management Systems (LMS) or similar tools. * Experience in a CRM tool such as Salesforce * Familiarity with process creation and optimization. * Strong organizational and time\-management skills, with the ability to handle multiple tasks simultaneously. * Excellent communication skills, both written and verbal, with the ability to interact effectively with internal teams and external users. * Knowledge of Learning Management Systems is a must. * Proficient in using ticketing systems and basic platform administration tools. * Problem\-solving skills and attention to detail. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long\-term net\-zero operations strategy. We are involved in our communities and support causes where we can make the most impact. * Flexible vacation and Kinaxis Days (company\-wide days off) * Flexible work options * Physical and mental well\-being programs * Regularly scheduled virtual fitness classes * Mentorship programs, training, and career development * Recognition programs and referral rewards * Hackathons Work Location: Remote, Canada Availability: Full time

This is a full\-time 8 month position starting January 2027 Co\-op / Intern Eligibility This position is open to co\-ops and interns. To be eligible, you must be currently enrolled in full\-time education or be a recent/upcoming graduate within 12 months of the placement end date.Compensation range $19\.46 \- $28\.55 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience. Education* * Bachelor’s degree in a related field (e.g., Information Technology, Business Administration, or related discipline) or equivalent experience. Experience* People matter* at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee: Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Key Skills: Salesforce, Salesforce CRM Salary: CAD 19.46 - 28.55 per hourly