Business Analyst

Job Title: Business Analyst Company: Department of Education Job Category: Salesforce Roles & Responsibilities: We are looking for a Business Analyst to support VCAA's CRM and Salesforce modernisation. This is an 18\-month fixed\-term opportunity based in Melbourne, Victoria, working under the professional guidance of the Senior Business Analyst. Fixed Term role for 18 months About the Department The VCAA develops strong relationships with the government, Independent and Catholic school sector, other national and interstate curriculum authorities, academics in the field, teacher/subject associations and, most importantly, with Victorian educators. All roles are expected to work collaboratively across teams and functions, build productive relationships, and contribute to shared organisational outcomes. Corporate Services Division provides enabling services to support the operation of the VCAA with communications, engagement, data and analytics, legal policy, finance, human resources, technology infrastructure and applications. The role supports VCAA's CRM and Salesforce modernisation, working with business teams, the Department of Education and delivery partners to improve services and progressively transition legacy capabilities. About the Role You will keep requirements and traceability records current, support user acceptance testing and assist transition and adoption activities. You will manage assigned analysis tasks and raise conflicting requirements, dependencies and operational risks with the Senior Business Analyst. You will bring curiosity, attention to detail and clear communication. You will work constructively with business and technical colleagues, apply feedback and take responsibility for the accuracy and timely completion of your assigned analysis work. * experience eliciting requirements, mapping processes and supporting business systems or service improvements within a project team * practical exposure to CRM and Salesforce implementations or enhancements, including records, forms, case workflows, access or reporting * the ability to gather user needs and contribute to personas, journeys and scenarios for diverse stakeholder groups * skills in writing clear user stories, business rules and testable acceptance criteria * experience documenting data requirements or mappings and maintaining accurate requirements and traceability rec ords * experience supporting user acceptance testing, recording defects and validating fixes * effective communication, workshop and organisational skills, with the ability to manage assigned tasks and escalate unresolved issues * a willingness to apply coaching, develop Salesforce knowledge and contribute to continuous improvement * a commitment to Victorian Public Sector Values and a safe, inclusive and collaborative workplace. The department values diversity and inclusion in all forms \- gender, religion, ethnicity, LGBTIQ\+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Work Location: Melbourne, Australia Availability: Full time

Salary: $100,894 \- $114,476 The VCAA is a statutory body responsible to the Victorian Minister for Education, serving both government and non\-government schools. In this context, the VCAA is responsible for developing high\-quality curriculum and assessment products and services. Desirable Qualifications and Experience A relevant tertiary qualification or business analysis training; Salesforce Business Analyst or Administrator certification; and experience in government, education or assessment services. Familiarity with agile delivery, process modelling, privacy, accessibility and records management. Exposure to legacy transition, integrations or operational readiness, and experience with Jira, Azure DevOps, Confluence or process modelling tools. Exposure to Salesforce Service Cloud or Experience Cloud and spreadsheet\-based data analysis. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements. Key Skills: Salesforce Salary: AUD 100894 - 114476 per yearly