Business Ops & Systems Analyst

Job Title: Business Ops & Systems Analyst Company: Studiosity Job Category: Salesforce Roles & Responsibilities: Combine SaaS administration and process improvement with practical involvement in security controls, compliance readiness and software vendor management. * Shape the future of EdTech: is an Australian\-owned, globally trusted leader in high\-quality, ethical academic support. We partner with universities and education institutions across Australia, New Zealand, the UK, North America, the Middle East and beyond. to optimise our business systems, automate workflows and support the effective governance of our technology environment. The Role Reporting to the Business Systems Manager This is a hands\-on role spanning SaaS administration, systems integration, workflow automation and operational reporting. You'll work with platforms including Salesforce, PandaDoc, Amazon QuickSight, Atlassian and Google Workspace, while helping us adopt approved AI tools and workflows using Gemini, Claude, MCP integrations and custom skills. You'll also support systems governance, software vendor management and relevant security, privacy and compliance requirements. Key Responsibilities * Administer, configure and optimise Salesforce Sales Cloud, PandaDoc, Atlassian and Amazon QuickSight * Build and maintain integrations across business applications. * Develop and improve automated workflows using approved platforms and AI tools, including Gemini, Claude, MCP integrations and custom skills. * Troubleshoot system issues and ensure integrations and automations are tested, documented and maintainable. * Partner with business leaders across Sales, Marketing, Finance and Product to understand business needs and deliver practical, automated solutions. * Identify opportunities to reduce manual work, simplify processes and improve data quality. * Maintain operational reporting and dashboards in Salesforce and Amazon QuickSight, supporting reliable, accessible business insights. Governance, Risk \& Vendor Management * Support the Business Systems Manager in maintaining relevant SOC 2 and ISO 27001 controls, privacy requirements and audit evidence. * Assist with software vendor reviews, contract renewals, licence utilisation and cost optimisation. * Help maintain appropriate system access permissions, documentation and security controls, escalating risks where necessary. * Bridge the gap between business stakeholders and technical systems, translating requirements into workable solutions. * Use Jira to track projects, integrations, dependencies and governance deliverables. * Maintain clear documentation and support user training to encourage adoption and effective ongoing use. To Thrive in This Role, You Should Have Work Location: Australia Availability: Full time

Help a globally trusted Australian education technology company adopt ethical AI and improve the way its teams work. Required Experience \& Skills * 2\+ years of relevant experience in business systems analysis, SaaS administration, systems integration or workflow automation. * Hands\-on Salesforce administration experience Desirable Experience \& Qualifications * A tertiary qualification in Business Information Systems, Computer Science, IT or a related discipline, or equivalent practical experience. * Exposure to AI productivity tools such as Gemini or Claude, workflow automation, MCP integrations or custom skills. * Familiarity with business intelligence tools, ideally Amazon QuickSight. * An interest in security, privacy, SOC 2, ISO 27001, audit readiness or software vendor management. Key Skills: Salesforce, Salesforce Administration Salary: Not disclosed