Assistant Manager - SAP FICO

Job Title: Assistant Manager IT (Applications & SAP). Location: Mumbai. Experience: 5+ Years. Industry: Manufacturing. Role Overview. The Assistant Manager IT will serve as the local point of contact for all IT operations in India. This role focuses on executing Global IT strategies at the local level, providing hands-on SAP functional support, and managing local vendor relationships. You will ensure that the India office remains aligned with Global IT standards while maintaining high uptime for local infrastructure and supporting end-users. This is a great opportunity to build a career in the SAP FICO domain. Interested candidates looking to grow in SAP FICO are encouraged to apply. This role offers hands-on exposure to real-world SAP FICO projects.

Key Responsibilities. SAP & Global Application Support (Local Pillar) 70%. Provide first-line SAP functional support (specifically FICO) for local users; troubleshoot issues and escalate complex bugs to the Global SAP team or external consultants. Act as the local coordinator for SAP enhancements, ensuring Global templates are followed while meeting local statutory requirements (e.g., GST in India). Support and maintain other business applications as directed by Global IT. Global-Local Liaison & Vendor Management 10%. Collaborate closely with the CAP & Group IT team to implement group-wide policies, security standards, and infrastructure projects. Manage local IT vendors (ISPs, hardware suppliers, and AMC partners) for procurement and maintenance, ensuring compliance with global budgets and standards. Infrastructure & Cloud Maintenance Experience 10%. Leading the IT Support contractor (2/3 days per week) to perform day-to-day administration of local servers and network hardware to ensure 100% connectivity with Global data centers. Monitor the SAP local instances of cloud platforms (AWS/Azure) . Execute IT security protocols locally and requirement from CAP/Global IT team, including patch management, antivirus updates, and access audits. End-User & Remote Support – 10%. Leading the IT Support contractor (2/3 days per week) to provide onsite and remote technical support to India-based staff and branch locations. Manage local user lifecycle (onboarding/offboarding) in Active Directory and O365, ensuring permissions align with global security matrices. Maintain the local helpdesk queue, ensuring tickets are resolved within agreed SLAs. Required Qualifications & Experience Candidates with strong communication skills and a willingness to learn are encouraged to apply. Freshers and experienced professionals meeting the above criteria are welcome to apply. Only candidates matching the required skill set and experience level will be considered.