Zuora Billing - Manager, Technical Transformation - Sales & Services- Customer

Job Title: Zuora Billing - Manager, Technical Transformation - Sales & Services- Customer Company: Deloitte SAP Module: SAP SD Roles & Responsibilities: Summary Position Summary Customer & Marketing – Sales & Services – Zuora Billing - Manager, Technical Transformation Position Summary Level: Manager,Technical Transformation We are looking for Project Manager with Zuora implementation experience to lead cross-functional delivery of subscription billing initiatives. You will plan and run the project end to end—aligning stakeholders, managing scope and risk, and ensuring high-quality delivery across business, product, and technology teams. * Lead and Architect Zuora programs and projects from initiation through go-live and stabilization (hypercare). * Build and manage the integrated project plan, RAID log (risks, assumptions, issues, dependencies), budget tracking (if applicable), and status reporting. * Partner with business owners to confirm requirements across the subscription lifecycle (quoting to cash, billing, invoicing, payments, dunning, credits/refunds, renewals, amendments, proration). * Coordinate solution delivery across internal teams and vendors (functional, technical, QA, data, and release management). * Drive governance and decision-making: run working sessions, steering updates, and executive readouts. * Manage integrations and dependencies (for example, CRM/CPQ, ERP/GL, tax, payments, reporting) in partnership with architecture and engineering. * Plan and execute testing cycles (SIT/UAT), cutover, and go-live readiness. * Ensure delivery meets agreed quality, controls, and documentation expectations (for example, requirements, process flows, test evidence, runbooks). * 9+ years of leading experience delivery of enterprise SaaS or ERP/finance systems. * 3 years of experience delivering Zuora projects * Proven track record delivering enterprise-scale Lead-to-Cash or Quote-to-Cash programs (multi-cloud preferred). * Strong understanding of subscription billing concepts and order-to-cash processes. * Demonstrated ability to manage cross-functional teams, competing priorities, and senior stakeholders and able to own end-to-end architecture for Zuora implementations, including integration with Sales &CPQ Cloud along with ERP, and external systems. * Experience with delivery methods such as Agile, hybrid Agile, or Waterfall (as appropriate for the program). * Strong written and verbal communication skills; comfortable presenting status, risks, and options. * Mentor junior architects and consultants, fostering a culture of continuous learning and innovation. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Work Location: Bengaluru, Karnataka, India Availability: Full time

The Team: The Sales & Service Offering Portfolio integrates our most differentiated, globally recognized Sales & service businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. From our core strengths in creative design, to strategy, platforms and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients. Qualifications Must Have Skills/Project Experience/Certifications: Good to Have Skills/Project Experience/Certifications: * Experience with one or more: Salesforce (Sales Cloud/CPQ), NetSuite, Workday Financials, SAP, Oracle, Avalara, payment gateways, data warehouse/BI tools. * Experience with data migration and reconciliation (customers, subscriptions, invoices, accounting entries). Education : BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Key Skills: Billing, UAT Salary: Not disclosed