Warehouse Operations Supervisor

Job Title: Warehouse Operations Supervisor Company: Cainiao Group Job Category: SAP EWM Roles & Responsibilities: Key Responsibilities 1\. Daily Inbound/Outbound Exception Management (30%) * Monitor inbound and outbound operations in real\-time; identify and resolve exceptions immediately * Inbound exceptions: short shipment, carton damage, document discrepancy, putaway errors * Outbound exceptions: wrong pick, short pick, over pick, wrong SKU, missed scan * Cancelled orders: inventory deducted but not picked;滞留 goods not returned to stock * Document exceptions with photos and email notifications for traceability * Drive same\-day resolution; escalate unresolved issues to Regional Operations Manager * Liaise with 3PL on\-site team to ensure corrective actions are implemented * Organize and execute weekly inventory cycle counts covering high\-value SKUs and high\-risk locations * Verify count dimensions: location \+ SKU \+ quantity * Investigate variances: review transaction history, verify documents vs. physical, check CCTV * Generate cycle count reports; track discrepancy resolution to closure * Support quarterly/annual physical inventory counts * Ensure orders meet SLA for outbound and pickup timelines * On\-site presence during peak seasons and promotional periods * Support local compliance: accompany certification officers, verify product batches, supervise labeling * Monitor 3PL SOP compliance; conduct spot checks * Handle urgent issues on\-site and sync with Regional team Work Location: Singapore, Singapore Availability: Full time

Requirements Key Skills: Putaway Salary: Not disclosed