TEMS Administrator

Job Title: TEMS Administrator Company: CHEP South Africa (Pty) Ltd Job Category: Salesforce Roles & Responsibilities: Job Description =================== Key Responsibilities May Include: * Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues. * Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel. * Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution. * Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues. * Investigate and resolve queries from customers and internal teams, ensuring prompt follow\-up and adherence to recommendations. * Provide electronic system support to the local client base, including managing the helpdesk function where applicable. * Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives. * Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment Cornubia, Durban 12\-month Contract role Purpose of the Role: Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintaining solid Responsibilities include: Submitting of weekly updates to Team Leader and Supervisor for CHEP management management. Yard duties include pallet sorting, inspection of pallet quality and reporting any problems. Any other reasonable tasks as delegated by CHEP Management 3\-5 years Basic Accounts \& Reconciliation, including general office duties Hybrid RemoteSkills to succeed in the role ================================= Account Management, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer Support, Data Integrity, Issue Management, Order Processing, Process Improvements, Relationship Building, Sales CoordinationWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Work Location: Cornubia Industrial, ZN, South Africa Availability: Full time

Ideal Candidate Requirements: Matric \& a Diploma essential, preferably studying towards a business\-related Degree. 3 years Customer Service Experience Knowledge of Salesforce, myCHEP would be an advantage; proficiency in Word \& Excel is Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com. Key Skills: Salesforce Salary: Not disclosed