Telecom Expense Management Analyst

Job Title: Telecom Expense Management Analyst Company: HCLTech Job Category: Data Science Roles & Responsibilities: Job Description: Telecom Expense Management (TEMS) Role Overview Telecom Expense Management (TEMS) is for managing telecom billing, expenses, inventory, and vendor coordination. The role focuses on providing Level 1 support, ensuring billing accuracy, optimizing telecom costs, and maintaining smooth operations across wireline and wireless telecom services in a global environment. Key Responsibilities * Manage the end\-to\-end Telecom Expense Management lifecycle, including invoice validation, processing, and dispute resolution * Work closely with mobile and telecom service providers for billing queries, plan management, and service requests * Monitor and manage fixed\-line voice, data, and wireless telecom expenses * Provide L1 support to users for: + Mobile device Ordering, Upgrades \& Returns. + Call usage, data usage, and billing issues + Service plans and Value\-Added Services (VAS) + Coverage and connectivity issues * Track, log, and monitor tickets related to erroneous invoices, EDI files, and ensure timely closure * Perform invoice analysis to: + Identify billing discrepancies and errors + Investigate past dues and resolve with vendors + Analyze misapplied payments and reconcile disputes * Coordinate with vendors to resolve overbilling, payment discrepancies, and disputes * Follow up with vendors for missing invoices and ensure timely receipt * Manage procurement processes, including: + Purchase Orders (PO) + Telecom hardware and inventory procurement * Handle RMA (Return Merchandise Authorization) processes such as device replacement (phones, damaged equipment, etc.) * Perform telecom cost optimization across wireline and wireless services * Generate and maintain reports and dashboards for: + Billing analysis + Contract tracking + Data and voice usage * Use and manage telco portals efficiently for operations and reporting * Telecom Expense Management Platforms (Calero, Tangoe, etc.) * Telecom technologies and terminologies: + DID, Toll\-Free, SIP, PSTN, ISDN + Ethernet handoff, MPLS, Last mile connectivity + T1/E1, CAS, FXS, FXO, Porting * Billing \& operations: + Voice/Data services + Managed services + Invoice management and dispute resolution * Excellent verbal and written communication skills * Ability to clearly articulate technical issues via phone, email, or in person * Strong customer handling and stakeholder management skills * Good problem analysis and decision\-making ability * Ability to work in a fast\-paced, global team environment * Strong attention to detail and ownership mindset * Prior experience in telecom domain or managed services support * Exposure to telecom cost optimization initiatives * Experience with enterprise\-scale telecom environments and reporting tools Work Location: Madurai, India Availability: Full time

Required Skills \& Experience * Hands\-on experience with TEMS platforms (e.g., Calero, Tangoe etc.) * Experience in managing large telecom environments (5000\+ users/devices preferred) * Good knowledge of telecom billing systems and EDI processes * Strong analytical, troubleshooting, and problem\-solving skills Communication \& Soft Skills Work Environment \& Requirements Preferred Qualifications Key Skills: Power BI Salary: INR 250000 - 550000 per yearly