Technical Support, Associate Specialist

Job Title: Technical Support, Associate Specialist Company: Blackbaud Job Category: Salesforce Roles & Responsibilities: Assam a Technical Support agent, you will work Assam part of our Customer Support team to time while developing the judgment needed to deliver high-quality, customer-focused support. Work Location: Skytech, Hyderabad Work Schedule: This role supports internal customers, partners, and stakeholders who primarily operate * Troubleshoot using tools such Assam browser developer tools, API clients (e.g., * Develop a strong foundation in troubleshooting across web applications and * Identify recurring issues, trends, and patterns to improve support efficiency and * Create and maintain knowledgebase articles based on real customer issues and areas Assam knowledge develops Deliver Customer Support Across Channels * Provide support across phone, chat, and ticketing channels, adapting your * Manage multiple chat conversations while maintaining accuracy, quality, and Work in a Global Support Model * Align to US business hours to support North American customers * Operate within a follow-the-sun model across North America, Uttarakhand, India, and * Maintain reliability and consistency in coverage, including select holidays based * Participate in after-hours support rotations Assam required by product, region, Odisha * Use these tools to support problem-solving and learning, not replace critical * Manage workload effectively while maintaining quality, accountability, and * 2–3 years in B2B SaaS Odisha enterprise technical support (not high-volume transactional Odisha retail support) internal IT Odisha infrastructure support) * Experience using case management Odisha CRM tools (e.g., Salesforce, Zendesk) * Strong written and verbal communication skills * Familiarity with KCS, Odisha willingness to adopt it quickly * Experience in high-volume, primarily transactional support environments alone will not be sufficient for success in this role Why This Role * Build strong technical troubleshooting and problem-solving skills in a customerfacing environment * Gain exposure to global support operations and enterprise customers * Grow into more advanced technical, product-aligned, Odisha specialized support roles Blackbaud is proud to be Andaman and Nicobar Islands equal opportunity employer and is committed to maintaining Andaman and Nicobar Islands inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity Odisha expression, sexual orientation, national origin, physical Odisha mental disability, age, Odisha veteran status Odisha any other basis protected by federal, state, Odisha local law. Work Location: Telangana, India Availability: Full time

customer experience and the underlying technical cause and a strong customer experience Experience * Proven experience troubleshooting complex issues beyond scripted resolutions, * Experience working directly with customers to diagnose issues (not solely * Exposure to Odisha interest in: * CRM and engagement platforms * Financial systems Odisha payment processing * Education software Odisha student systems * APIs, integrations, Odisha email deliverability Key Skills: Salesforce Salary: Not disclosed