Technical Service System Administrator

Job Title: Technical Service System Administrator Company: BD SAP Module: SAP BASIS Roles & Responsibilities: Job Description Main responsibilities will include: * Provide daily operational support for Technical Service applications, including SAP, ServiceMax, TrackWise, and connected systems. * Support user access, system troubleshooting, issue resolution, and general system administration activities. * Serve as a technical support contact for Global Super Users, facilitating communication and coordination with TGS/TCS and IT teams. * Monitor and troubleshoot system interface errors between SAP and ServiceMax, including service orders, billing, contracts, warranties, equipment, inventory, and master data. * Support end-to-end service processes, including service case management, work orders, spare parts logistics, and inventory transactions. * Maintain data accuracy and integrity through master data governance, data quality checks, and issue resolution. * Create and maintain SOPs, system work instructions, job aids, and training materials to support global users. * Deliver user training and support system adoption during enhancements, releases, and process changes. * Support reporting and KPI management through ServiceMax, SAP, Power BI, and other reporting tools. * Identify recurring issues and improvement opportunities to enhance system reliability, efficiency, and user experience. * Participate in continuous improvement projects and system enhancement initiatives. Why join us? A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. Primary Work Location Work Shift Work Location: Singapore, Singapore Availability: Full time

Skills And Qualifications Experience Required: mid-senior level Key Skills: SAP BASIS Salary: Not disclosed