Technical Operations Analyst (TOC)

Job Title: Technical Operations Analyst (TOC) Company: ATB Financial Job Category: SAP BASIS Roles & Responsibilities: Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development. Work Arrangement \& After Hours Support ------------------------------------------- This position requires flexibility to perform shift work, after hours, evenings, overnight, and weekends to support in a 365/24/7 environment, on a rotational basis. About the role ------------------ You will coordinate technical environment support and monitor the ATB environment with precision. Beyond monitoring, you will play a hands\-on role in supporting batch processing, SAP Transport management, file transfers, and job scheduling. If you are passionate about setup, configuration, and resolving complex monitoring issues within a high\-stakes Run My Jobs \& SAP environment, you’ll find a rewarding home here. In this role, your daily mission will involve: * Monitoring \& Troubleshooting: Performing daily monitoring of a complex SAP environment, including End\-of\-Day (EOD) and End\-of\-Month (EOM) batch processing. * Incident Management: Resolving technical issues recorded via ticketing software (ServiceNow) and responding to infrastructure\-related incidents and problems. This may include, from time to time participation in our SDM/Incident Management process. * System Performance \& Maintenance: Monitoring and evaluating overall system activity on servers to perform preventative actions and diagnose issues before they impact the business. * Stakeholder Collaboration: Interacting with internal ATB stakeholders to ensure required support and coordination are performed seamlessly. * File Transfer Operations: Supporting ATB’s Enterprise File Transfer Tool MFT (SFTP), including failure support, monitoring, and troubleshooting. * Documentation \& Training: Following, supporting, and maintaining rigorous system documentation, runbooks, and training materials. * Tier\-I Support: Providing infrastructure\-related support and managing Application Services, including "best effort" support for end\-user issues after hours and on weekends. * Operational Compliance: Adhering to ATB operational processes by following support guidelines and raising ServiceNow incident tickets where applicable. * Event Analysis: Analyzing production events generated via phone requests, system alerts, or incidents, and taking timely action based on documented procedures. Skills, experience \& requirements -------------------------------------- We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business. Work Location: Calgary, AB, Canada Availability: Full time

Job ID 3489 Work Type Hybrid Business unit Client Experience and Technology Pay grade K \- OTH Apply before 09 November 2026 Number of openings 1 Posting type Internal \& External At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID). * At least 3\-1-2 years of experience in IT operations or systems support, specifically including experience administering SAP and SAP BASIS environments. * A degree or diploma in Computer Science is preferred. * Proven ability to work with SAP and SAP BASIS, Operating Systems (Windows, Linux, AIX), and Databases (DB2, SQL, Suse, HANA). * Proficiency with industry\-standard monitoring and administrative tools, specifically Splunk, SolarWinds, Redwood, Solution Manager, or Secure File Transfer (SFTP) protocols. * A solid understanding of ITIL v4 fundamentals. * Tactful and professional communication skills (written and verbal), active listening, and demonstrated "systems thinking" to prioritize tasks in a fast\-paced environment. * A self\-motivated team player committed to customer service excellence who knows how to have some fun while delivering great results. Don’t meet all the requirements on the list? Key Skills: SAP Basis, Configuration, Monitoring, Transport Management Salary: Not disclosed