Technical Lead

PSB Job Description Key Responsibilities Customization & Configuration: Configure Oracle Service Cloud (formerly RightNow) to meet business requirements, including custom fields, workspaces, workflows, and incident management workflows. Development: Utilize PHP, HTML, CSS, and JavaScript for customization and to develop custom plugins for Agent Desktop. Integration: Build and maintain integrations between OSC and other systems (e.g., Salesforce, ERP, CRM, Oracle Field Service) using APIs, OIC, .

tilize PHP, HTML, CSS, and JavaScript for customization and to develop custom plugins for Agent Desktop. Integration: Build and maintain integrations between OSC and other systems (e.g., Salesforce, ERP, CRM, Oracle Field Service) using APIs, OIC, ...