Team Lead - Digital (Web Chat & Email)

Lead an international digital customer-service team across web chat and email. Drive SLA, CSAT, FCR, quality and productivity, handle escalations, coach teams, monitor workloads, improve processes, and ensure operational delivery. Required Candidate profile. Graduate preferred with 3–6 years in international web chat, email or digital customer service, including 3+ years in Team Lead or supervisory roles. Skilled in KPIs, CRM, coaching, QA and escalations This is a great opportunity to build a career in the SAP QM domain. Interested candidates looking to grow in SAP QM are encouraged to apply. This role offers hands-on exposure to real-world SAP QM projects.

Graduate preferred with 3–6 years in international web chat, email or digital customer service, including 3+ years in Team Lead or supervisory roles. Skilled in KPIs, CRM, coaching, QA and escalations Education: Any Graduate, Any Postgraduate. Location: Kolkata, Hyderabad, Pune. Employment type: Full Time, Permanent. Candidates with strong communication skills and a willingness to learn are encouraged to apply. Freshers and experienced professionals meeting the above criteria are welcome to apply. Only candidates matching the required skill set and experience level will be considered.