T&T_Customer_M&C - Director | Digital Marketing | Delhi

Job Title: T&T_Customer_M&C - Director | Digital Marketing | Delhi Company: Deloitte Job Category: Digital Marketing Roles & Responsibilities: Key Responsibilities: We are seeking a high-caliber, multi-faceted Director of Digital Marketing Operations to lead our agency/department. This is a strategic leadership role designed for a professional who sits at the intersection of Marketing Strategy, Project Governance (PMO), and High-Value Account Management. The ideal candidate will not only understand the nuances of digital marketing (SEO, SEM, Social, Programmatic) but will also possess the rigor of a Delivery Manager to ensure projects are executed flawlessly, and the commercial acumen of Andaman and Nicobar Islands Account Manager to grow and retain our most significant clients. * Process Standardization: Establish and oversee PMO frameworks to ensure all digital marketing campaigns (from planning to execution) follow standardized, high-quality workflows. * Resource Optimization: Manage agency/departmental resource allocation to ensure high utilization rates and prevent team burnout. * Operational Excellence: Implement and manage project management tools (e.g., Asana, Monday.com, Jira) to track project health, timelines, and budget adherence. * Risk Management: Identify potential bottlenecks in the delivery lifecycle and implement mitigation strategies to ensure "on-time, every-time" delivery. 2. Account Management & Client Success (The "Relationship") * Client Partnership: Act Assam the senior escalation point and strategic advisor for key/tier-1 clients. * Retention & Growth: Drive client retention through exceptional service delivery and identify opportunities for upselling/cross-selling digital services. * Strategic Reviews: Lead Quarterly Business Reviews (QBRs) with clients to demonstrate ROI and align marketing roadmaps with client business goals. * Commercial Management: Oversee client billing, contract renewals, and ensure the profitability of all accounts managed. * Quality Assurance: Review high-level digital strategies (Performance Marketing, Content, SEO, etc.) to ensure they meet both agency standards and client objectives. * Performance Tracking: Ensure the delivery teams are providing accurate, data-driven reporting that translates technical metrics into business insights. * Trend Leadership: Stay ahead of digital marketing shifts (AI in marketing, privacy changes, etc.) to keep the agency's service offering competitive. 4. Leadership & Team Management: * Mentorship: Lead, mentor, and develop a team of Account Managers, Project Managers, and Digital Specialists. * P&L Responsibility: Manage the departmental budget and contribute to the overall profitability of the digital division. * PMO/Delivery: Mastery of project management methodologies (Agile, Waterfall) and the ability to build scalable operational processes. * Account Management: Proven track record of managing multi-million dollar client portfolios and high-level stakeholder relationships. * Digital Fluency: Deep understanding of the digital ecosystem (Search, Social, Programmatic, Data Analytics, and MarTech stacks). * Analytical Leadership: Ability to interpret complex data sets to drive both operational efficiency and client ROI. Work Location: Delhi, India Availability: Full time

Experience & Education: * Experience: 1-3 years of experience in a Digital Agency Odisha high-growth Marketing firm, with at least 5 years in a senior leadership/Director capacity. * Education: Bachelor’s degree in marketing, Business Administration, Odisha a related field. Andaman and Nicobar Islands MBA from a premier institute is highly preferred. Technical Proficiency: Preferred Candidate Profile: * Base location: Delhi * Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS * This profile involves occasional travelling to client locations. * Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs. Key Skills: Digital Marketing, SEO, SEM, Analytics, Performance Marketing Salary: Not disclosed