System Analyst (UAEN)

Job Title: System Analyst (UAEN) Company: Abu Dhabi Commercial Bank Job Category: Salesforce Roles & Responsibilities: GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support. In this role, your key responsibilities include: * Provide application support by analysing issues and providing resolution, conduct periodic IT check/troubleshooting, implementation of patches and extend guidance to end users in order to facilitate Banking operation smooth and to minimise downtime * Handle support tickets CRM Team (L2\), understand system functionality, investigate and resolve issues, escalate complex cases * Coordinate for testing fixes to ensure that the fix provided is aligned with the problem and to ensure a solution has been provided prior to handling the solution to the business users * Deliver software release by preparing the package and coordinate with relevant teams within IT for the successful release to ensure the software is released in relevant systems/environments * System Analysis \& Technical Documentation * Software Development, Testing \& Support * Incident, Change \& Configuration Management * Infrastructure \& Information Security * Banking Operations \& Stakeholder Collaboration Work Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates Availability: Full time

Experience, Qualifications \& Competencies * Bachelor's degree in IT, Computer Science, Computer Engineering, Data Engineering, or a related field. * Progressive technical certification track record in the specialist area is an advantage. * Experience with CRM platforms such as Salesforce (preferred), Microsoft Dynamics, SAP, Bullhorn, or similar solutions. * Familiarity with Claude or other AI tools/platforms is a strong advantage. * Fresh graduates are encouraged to apply. * Up to 0-3 years of experience in quantitative, analytical, or technology\-related roles. * Strong can\-do attitude with a willingness to learn, grow, and develop new skills. * Competitive Salary: Additional to this, all employees are eligible to participate in one of our rewarding variable pay plans. * Comprehensive Benefits Package : This includes market\-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels). * Flexible and Remote Working Options : We understand the importance of work\-life balance and offer flexible working arrangements, subject to eligibility and job requirements. * Learning and Development Opportunities : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor\-led courses, a comprehensive e\-Learning catalog, on\-the\-job training and professional development programs. Key Skills: Salesforce Salary: Not disclosed