Support Engineer

Job Title: Support Engineer Company: SignEasy Job Category: Salesforce Roles & Responsibilities: 2026 is our biggest year yet. With the launch of Intelligent Contract Management, we're going to market with an AI-powered contract management platform built for modern teams who expect more than storage, signatures, or status quo software. Your role As our Support Engineer, you'll be part of the Customer Support team and the technical voice of Signeasy for our customers. You'll resolve the issues that need more than a help article: API errors, integration failures, SSO setups, mobile app, and tricky account problems. You'll handle tickets end to end and get on calls with our enterprise and API customers when a conversation works better than an email thread. * Own tickets across email, chat, and phone, from first response to resolution, within our support SLAs * Take escalations from the frontline team and resolve complex issues across our web app, iOS and Android apps, eSign API, and Intelligent Contract Management * Troubleshoot integrations with Google Workspace, Microsoft 365, HubSpot, Salesforce, and other tools our customers rely on * Keep customers informed with clear, honest updates, and manage expectations on timelines and workarounds * Join calls with enterprise and API customers to debug live issues, walk through setups, and answer technical questions * Help developers integrate our eSign API: review their requests, read error responses, and point them to best practices * Support admins with account configuration, SSO/SAML, user management, and compliance-related questions * Use AI tools to investigate issues, draft responses, and summarize ticket trends * Build simple scripts, automations, and templates that cut repetitive work for the support team * 0-3 years of experience in technical or product support for a B2B SaaS product * Solid understanding of REST APIs, HTTP, and JSON, with hands-on experience using Postman or similar tools * Comfort reading logs, analyzing HAR files, and using browser developer tools * Experience troubleshooting web and mobile apps * Hands-on experience with Zendesk (or a similar helpdesk) and Jira * Confidence leading customer calls, including with technical and enterprise stakeholders * Strong written and spoken English, with a clear, empathetic, and crisp communication style * Self-driven, organized, and calm under pressure, with the ability to juggle multiple priorities Why you'll love this role This role sits at the center of everything we ship. You'll work with customers of every size, from individual professionals to enterprise and API teams, and partner closely with Product and Engineering to make Signeasy better every week. It's a high-ownership role with clear room to grow, into senior support, support operations, solutions engineering, or product, depending on where your interests take you. Our values make us a TIGER: Trust, Integrity, Growth mindset, Empathy, and Responsibility. Great talent comes from all kinds of paths. If this role speaks to you, please apply, even if you don't match every line on paper. We review every application and will get back to you within a week. * Hear what it's like to work at Signeasy * Meet Signeasy's leadership team * Read our origin story * Take a peek at Signeasy's culture * Learn more about growth at Signeasy Work Location: Karnataka, India Availability: Full time

* Familiarity with SSO/SAML, OAuth, and webhooks * Exposure to integrations such as Salesforce, HubSpot, Google Workspace, or Microsoft 365 * Basic scripting in Python or JavaScript * Experience with iOS or Android debugging tools Your work will directly shape how customers experience Signeasy: how quickly their problems are solved, how much they trust us, and how the product improves based on what they tell us. Our people are our greatest asset. You'll work alongside some of the smartest, most humble people around the world, who come from diverse backgrounds and bring a wide range of experiences. We're a hybrid-friendly organization that values flexibility, with a mix of in-person collaboration at the office and focused work from home. We are the #SigneasyTribe. Ask us plenty of questions about our culture, so we can both see whether there's a real connection that makes this a great experience for both of us. Key Skills: Salesforce Salary: Not disclosed