Supply Chain Operations Associate Manager, East Hub

Job Title: Supply Chain Operations Associate Manager, East Hub Company: Dyson SAP Module: SAP EWM Roles & Responsibilities: About The Role As the Supply Chain Associate Manager in the East Hub, you will be responsible for ensuring smooth reliable and accountable supply chain execution across a diverse group of markets. This includes oversight of outsourced logistics and fulfilment partners (DBS, RMS and 3PL) as well as collaboration with market supply chain contacts. The role focuses on reducing exceptions, enforcing execution standards and maintaining a stable agile and responsive supply chain that supports continuity and customer satisfaction. Key Responsibilities include * Drive operational performance by holding both markets and outsourced providers accountable for execution against clearly defined KPIs. * Monitor daily and weekly fulfilment performance ensuring process discipline and data accuracy. * Coordinate root cause analysis and follow through on corrective actions. * Use the weekly Sales and Operations Execution (S&OE) forum as the formal platform for raising exceptions escalations and recovery plans. * Ensure all stakeholders operate according to clearly defined and jointly agreed working principles that specify responsibilities timing and process ownership across the entire supply chain. * Keep stakeholders informed in a structured and timely manner in the event of receipt delays, logistics disruptions, quality concerns or other events that may affect product availability or customer experience. * Maintain ownership clarity and ensure all parties act in line with the agreed execution framework. Support for Strategic Markets (Top 10) * Act as the main point of contact for escalations and exceptions from key markets. * Facilitate cross functional resolution of order management fulfilment and inventory issues. * Engage proactively with market supply chain leads to anticipate risks and track performance. * Strengthen trust and transparency through consistent support and follow through. * Manage the end-to-end fulfilment flow from contract manufacturer to final market delivery or distributor handover. * Coordinate with outsourced partners to ensure timely order processing customs clearance warehousing and transport. * Track adherence to service targets and intervene early to prevent service disruptions. * Escalate unresolved issues through S&OE or other governance forums. * Identify and lead improvement initiatives that drive greater speed flexibility and cost efficiency across the supply chain. * Support roll out of direct shipment models to end customers or retailers where feasible. * Optimise safety stock levels based on risk and opportunity profiles * Support implementation of Vendor Managed Inventory (VMI), consignment stock or other initiatives where appropriate. * Propose and trial new fulfilment flows and digital enhancements to improve execution and visibility. * Champion process simplification and scalability as part of the operating model evolution. * Align closely with global planning, procurement, commercial, finance and data analytics teams. * Coordinate execution with DBS, RMS and 3PL to ensure smooth handovers and accountability. * Lead performance reviews for outsourced providers and in market stakeholders with clear expectations and improvement plans. * Promote standardisation and operational discipline across the supply chain. Success in the Role Looks Like * Reliable and consistent fulfilment for both strategic and managed markets. * Clear reduction in operational exceptions and escalations over time. * Measurable performance standards upheld by both internal and external actors. * Effective use of S&OE as the central forum for operational transparency and resolution. * Increased confidence in the stability responsiveness and maturity of the supply chain. Work Location: Singapore, Singapore Work Type: fulltime

Benefits Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. Experience Required: mid-senior level Key Skills: Procurement