Supply Chain Manager - Global Logistics, Reverse Logistics

Job Title: Supply Chain Manager - Global Logistics, Reverse Logistics Company: ByteDance SAP Module: SAP EWM Roles & Responsibilities: Responsibilities As a Supply Chain Manager, you will be responsible for leading and optimising global reverse logistics, RMA workflows, and supply chain processes. You will drive initiatives to standardise operations, improve process transparency, and enhance stakeholder collaboration across regions. Your expertise will support operational stability, strategic process enhancements, and risk management, ensuring efficient and compliant supply chain activities in a fast-paced, global environment. Key Responsibilities - Lead the planning, development, and implementation of end-to-end RMA and VR processes across IDCs, ensuring seamless workflow and operational efficiency. - Drive and manage warehouse day to day activities such as inbound, outbound, RMA, transfers, stock take within warehouse - Lead self-warranty, retrofit, refurbishment and reverse logistics process - Collaborate with cross-functional teams—including logistics, procurement, quality and finance to optimise reverse logistics, spare parts management, and inventory reconciliation. - Develop and refine SOPs, guidelines, and control points, supporting continuous improvement and operational excellence. - Monitor and analyse key metrics related to return merchandise, inventory, performance, providing actionable insights. - Lead and participate in process improvement projects, system integration efforts, and automation initiatives to enhance efficiency and reduce manual work. - Support risk management activities by identifying operational gaps and recommending mitigations. - Drive and manage GPU related operations (GPU Repair Center, RMA, Outbound Shipment and etc) - Must be "hands-on" and willing to roll up sleeves to support operational activities. - Strong analytical, problem-solving, and project management skills. - Ability to lead initiatives from planning through execution, with a focus on results and continuous improvement. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Qualifications Minimum Qualifications - Bachelor degree in a supply chain, logistics, and/or commercial field, or equivalent practical experience. - Proven experience in supply chain operations or related process management in a global environment and hyperscalers - At least 3 years of working experience in Reverse Logistics, especially in decommissioning and RMA related fields. Preferred Qualifications ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.