Subject Matter Expert (Support&Ops)

Job Title: Subject Matter Expert (Support&Ops) Company: HCLTech Job Category: SAP BASIS Roles & Responsibilities: To ensure on\-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction. Key Responsibilities ------------------------ 2\. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as \& when required. 3\. To validate Change Order Implementation Plan \& Human Error Compliance and participate in Capacity planning Work Location: India Availability: Full time

5\. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders Skill Requirements ---------------------- null Must Have Skill ------------------- Other Requirements ---------------------- Key Skills: SAP Basis Salary: Not disclosed